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M
Markus5E8D
Participant
October 4, 2020
Question

Fehlermeldung Adobe Acrobat-Erweiterung für Google Chrome

  • October 4, 2020
  • 3 replies
  • 2166 views

Guten Morgen allerseits!

Ich bin in der 7tägigen Testphase mit Acrobat DC. Ich habe ein Problem mit Fehlermeldungen, wenn ich eine Webseite von Google Chrome mit Hilfe der Adobe Acrobat.Erweiterung in eine PDF konvertieren will. Zwar hat das schon einwandfrei funktioniert, aber nun erhalte ich wiederum folgende Fehlermeldungen: "Optionen: Adobe Acrobat wird nicht von dieser Version von Chrome unterstützt. Es ist mindestens die Version 41 erforderlich" Dabei besetzt die Meldung mehrere Fenster, welche sich nicht schliessen oder öffnen lassen.Ich muss dann Chrome neu starten. Ich arbeite mit Windows 10, 64bit, neueste Version. Die Chrom-Version ist: 85.0.4183.121 (64bit)

Der Fehler löst grösten Ärger aus. Ich möchte eigentlich AdobeAcrobat weiter über die Testphase hinaus benutzen. Vielen Dank für alle Hilfe!

This topic has been closed for replies.

3 replies

Just Shoot Me
Just Shoot Me
Legend
October 4, 2020

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
If you can please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.

You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box.
If you can't edit your post please include the screen shot you attached to a new reply to this conversation.
The Insert Photos icon is this one in the Tool Bar.


Thank you.

M
Markus5E8DAuthor
Participant
October 4, 2020
So I've really tried this several times, but for an unknown reason, neither the "more" function works, nor is inserting "Insert Photos" possible with a new answer!
Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
October 4, 2020

What version of the Acrobat Add-On?

M
Markus5E8DAuthor
Participant
October 4, 2020

Das ist die Version 15.1.2.3

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
October 5, 2020

I don't have any issue with this Add-On.

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
October 4, 2020

Then get the paid subscription of Adobe Acrobat Pro DC, not a trial version that expires in 7 days.

M
Markus5E8DAuthor
Participant
October 4, 2020
According to Adobe, I have the full scope of the product during the test phase. This should be the purpose of a test phase. In addition, my question about the nonsensical message about Chrome version 41, is not answered.
Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
October 5, 2020

Got it. I am not arguing about the software being the same or not without license anymore. That was clarified.

 

The add-on by itself, on the other hand, is not the same software as Acrobat Pro DC (full desktop version), even more so when it is intended to run just a handful of very limited features on every web browser that claims to support this add-on; more specifically anything related to the "PDF Maker" built-in capcbilities that interfaces between the browser, the Acrobat Pro DC full desktop version (including the Distiller),  and the operating system.

 

Accroding to Adobe Helpx guidance  Mozilla Firefox and Internet Explorer browsers,  have integration features that  Chrome browser doesn't , for example (this affect all Chrome-based web browser that claim to support this add-on). 

 

Unless the user reports back to this thread, and confirm if this or anything else is the issue, all I am arguing is that it seems like an browser integration issue.

 

In other words, f the add-on detects that the operating system  has no active subscription of Adobe Acrobat Pro DC, then that could be the reason... just saying "could be" the reason.


The OP gets the error message:

Adobe Acrobat is not supported by this version of Chrome. At least version 41 is required.

 

The use of a license for Adobe Acrobat will not change the version of Google Chrome.

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