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malcolm_5174
Participant
January 25, 2025
Question

FileOpen stops Acrobat Opening

  • January 25, 2025
  • 1 reply
  • 1674 views

I have several PDFs that are protected and will only open if I have the FileOpen app installed.  I've had these for a few years, however, this week Acrobat will not open if I have the FileOpen app installed.  If I try to open the PDF it opens a browser and prompts for the FileOpen.exe and installation of the app.  If I do that Acrobat will not open.  Any suggestions?

    1 reply

    D
    Community Expert
    Dave WattsCommunity Expert
    Community Expert
    January 25, 2025

    Shot in the dark here, but do you have the latest version of FileOpen installed when you try this?

     

    Dave Watts, Eidolon LLC
    T
    tecno_9877
    Participant
    February 3, 2025

    Same problem here, I was running version 996 but i've updated to 998. Nothing have changed.
    I have 20 computer blocked by this thing for weeks now with Win10 Pro and Win 11 Pro some still with version 996, the moment you go to uninstall the Adobe plug-in it starts working again.

      D
      dani_5097
      Participant
      February 10, 2025

      I received a response from BSI.  It appears there is an issue with a Windows update and FileOpen.  In the meantime there are two workarounds on the Fileopen webiste - see link   Issue with Adobe Acrobat/Reader under Windows 11 24H2 (fileopen.com)

      The first worked for me.  

       

       

       


      Thanks!! The first Option worked for me as well!

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