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Jayce707
Participant
April 21, 2025
Answered

Fill & Sign not working! - Trying to sign a document

  • April 21, 2025
  • 3 replies
  • 1660 views

I'm trying to sign an IRCC Permenant Residency document. I got the Acrobat Pro features to let me add my signiture to a document, but the e-sign/fill & sign options are greyed out and unselectable. The program tells me the authour has given specific fields to add a signiture but they aren't showing in the designated signiture boxes, meaning they don't have that blue highlight.

 

Please someone help before April 27th!

Correct answer creative explorer

@Jayce707 first of all congratulations in being a soon-to-be-permanent resident! It sounds like the PDF form you're trying to sign has specific signature fields embedded by the author (ie government), and Acrobat Pro is recognizing this. The reason the "Fill & Sign" option is greyed out is likely because the document is designed to be signed within those designated fields.

To fix this, you need to locate the actual signature boxes on the document. They should appear as empty fields, sometimes with a subtle outline or a label indicating where to sign. Zoom in on the document and carefully review all the designated signature areas. Once you find one of these fields, clicking on it should activate the signature options, allowing you to apply your signature.

3 replies

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kiran_1166
Participant
May 26, 2025

@Jayce707 were you able to resovle this? I am having the exact same problem.

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rashel_4582
Participating Frequently
May 4, 2025

Hello, I have a similar issue. I can view and fill in both my documents, there are two (Application for Study Permit Made Outside of Canada (IMM1294) (required) and Family Information Form (IMM5707)(required) ). But when I try to "valdiate" them nothings happens and a clock appears and never goes away. A barcode should appear under the documents but nothing happens. Also I cannot sign them, specially the IMM5707 format as the option is not admitted. I am attaching some photos. My Adobe Acrobat is the latest version (Architecture: x86_64 Processor: Intel Build: 25.1.20467.0 AGM: 7.1.11 CoolType: 10.0.3 JP2K: 4.0.2.54782) on MacOS Sonoma 14.6.1. 

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rashel_4582
Participating Frequently
May 4, 2025

I do not have a problem with the Application for study permit as it shows in the image below. I could sign it all and the barcodes appear. But that does not happen for the other document. 

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
April 22, 2025

@Jayce707 first of all congratulations in being a soon-to-be-permanent resident! It sounds like the PDF form you're trying to sign has specific signature fields embedded by the author (ie government), and Acrobat Pro is recognizing this. The reason the "Fill & Sign" option is greyed out is likely because the document is designed to be signed within those designated fields.

To fix this, you need to locate the actual signature boxes on the document. They should appear as empty fields, sometimes with a subtle outline or a label indicating where to sign. Zoom in on the document and carefully review all the designated signature areas. Once you find one of these fields, clicking on it should activate the signature options, allowing you to apply your signature.

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