Participant

Question

Fill & Sign, Request E-sign Tool, & Sign Icon Cause Adobe to Crash

Forum|Forum|1 year ago
July 17, 2024
4 replies
1613 views

Hello,

Each time I try to use the Fill and Sign Tool, Request E-signature Tool, and the Signature icon, the Adobe application crashes. There is no error message. The issue is happening across all my Adobe files.

I was able to use the tools and icon earlier today, and then the crashes started out of nowhere. I updated Adobe, and the crashes have continued.

I tried each troubleshooting step provided here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. The crashes continue.

Are there other troubleshooting options? Please help.

This topic has been closed for replies.

Ayush__Jain

Adobe Employee

Hello Everyone,

Thank you for reaching out to us on your concerns. Could you please update to the latest available version of Acrobat/Reader using "Help->Check for Updates" and see if issue gets fixed for you. ?

Thanks

Ayush Jain

Meenakshi Negi

Legend

Hi Alexa2198, adorable_companion87519, and Anne33773786xiu1,

Thank you for reaching out.

Please update the application to the latest version released today, which addresses the issue. Then, check if it resolves the crash issue for you.

In Acrobat, go to Help > Check for updates. You may also refer to the information on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

G

grayson38827815xa3a

Participant

I deleted and re-installed the application yesterday as I was having this issue, it worked for a while but is crashing again today, no updates available.

Meenakshi Negi

Legend

Hi grayson38827815xa3a,

Thank you for the information.

Could you please confirm the current version of the application?

Thanks,

Meenakshi

A

adorable_companion87519

Participant

Hello,

I have the same problem, when I want to sign Adobe freezes and closes.
If I use ADobe Web I can sign but the desktop app doesn't work

A

Anne33773786xiu1

Participant

Same problem. As soon as I click the Sign Document icon, the program freezes and then shuts down.

A

Alexa2198Author

Participant

I am replying to myself with the solution I got from chatting with an Adobe agent:

Logout and re-login to the Acrobat pro application and check for the get started link as well, click on the link and then click on join team and re-login to the Acrobat Pro app and then try requesting for e-sign.

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