Fill and Sign button not working

[Jessa29156798gjvt]

Hi Everyone, I have reinstalled Acrobat Pro (64bit) so many times but whenever I click the fill&sign button, nothing is happening. Before the toolbar for fill&sign would appear, like the add text, add signature, etc. 

Can anyone pls help? Have you experienced the same thing?

[Meenakshi Negi]

Hi Jessa29156798gjvt,

Thank you for reaching out. 

Please try opening the Fill & Sign tool from the Tools tab. In Acrobat, click on the Tools tab next to the home tab and select the Fill & Sign option. Check the screenshot below:

If it is an issue only with the option on the toolbar, try repairing the installation. In Acrobat, go to Help > Check for updates.

In case the above steps do not help, try once removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). 

Reboot the machine and reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Let us know how it goes.

Thanks,

Meenakshi

[Jessa29156798gjvt]

Hi Meenakshi,

I checked the tools tab. I can't find it there too.. See attached screenshots. 

Is it the same with certificates? No right? 

It's so weird. If this is the case, should I do the next steps as you suggested? 

[Edward28691835ti44]

Try going to Programs and Features. Selecting acrobat and hit change.

Make sure the language is set to just English and not English with Arabic support.

Worked for me