Fill and Sign - Request Signature Error - Access Denied

New Here ,
Apr 10, 2020 Apr 10, 2020

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When trying to use the Fill and Sign requests signature feature I recive an error. 

For the desktop I get "Access denied, you do not have access to the service. please contact your IT administrator to gain access."

When using the web interface on documentcloud.adobe.com, the feature never loads. 

Does anyone have a soluiton, I've been working aournd this issue for months. 

 

 

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General troubleshooting , Security digital signatures and esignatures

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correct answers 1 Correct answer

Adobe Employee , Sep 22, 2020 Sep 22, 2020

Hi Sophie!

 

Thank you for reaching out.

 

I have checked that you are subscribed to Creative Cloud All Apps service. We did check your Adobe Sign account and there were some issues in the backend settings. We have made some changes. 

 

Please try opening this link https://documentcloud.adobe.com then sign in using our Adobe ID and password.

Go to Request for signature and check if you can send the documents without any issues. If it works fine, then try sending documents from Acrobat Pro DC des

...

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New Here ,
Apr 10, 2020 Apr 10, 2020

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I'm having the same problem starting today.  Infuriating.

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Community Beginner ,
Sep 22, 2020 Sep 22, 2020

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I am also having this problem! Is their a solution?!

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Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

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Hi Sophie!

 

Thank you for reaching out.

 

I have checked that you are subscribed to Creative Cloud All Apps service. We did check your Adobe Sign account and there were some issues in the backend settings. We have made some changes. 

 

Please try opening this link https://documentcloud.adobe.com then sign in using our Adobe ID and password.

Go to Request for signature and check if you can send the documents without any issues. If it works fine, then try sending documents from Acrobat Pro DC desktop application.

 

Let us know how it goes. 

 

Thanks,

Meenakshi

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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Hi Meenakshi,

 

After all my problems yesterday, I had an email from you requesting I validate my email address for Acrobat, after that I could send it off for signature!

 

Thanks for your help and getting back to me!

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Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

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Glad to know that issue is resolved.

Let us know if you need any further help.

 

Thanks,

Meenakshi

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New Here ,
Jan 03, 2022 Jan 03, 2022

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I'm also having the same problem. 

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New Here ,
Jun 17, 2022 Jun 17, 2022

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I also have the same problem can you help please?

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Hi Irma,

 

Thank you for reaching out.

 

We have checked your account, and it seems to be working fine.

Please try using the feature via the Acrobat Online account.

1. Open the following link: https://acrobat.adobe.com/link/home/

2. Sign in with your Acrobat Pro DC desktop application credentials.

3. Go to the E-sign tab and click on Request Signatures.

Check if that works.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Aug 19, 2022 Aug 19, 2022

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LATEST

Hi, I am also experiencing this issue on both my desktop computer and laptop. It works if o log into my account online, but not the local client. Please help. Thanks!

 

kfinke@felhaber.com 

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New Here ,
Oct 06, 2020 Oct 06, 2020

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Hi  i am having the same problem too - can anyone help?

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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Hello,

 

There was a problem with my email - adobe had sent me emails asking me to verify it.. so check your emails maybe.

 

 

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New Here ,
Oct 06, 2020 Oct 06, 2020

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Just checked my emails and there wasnt anything in there for email verification - thank you though for replying 🙂

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New Here ,
Nov 06, 2020 Nov 06, 2020

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I have been having this same problem and have been trying for months to solve it unsuccessfully, even with support of our IT team. My subscription says "Your Adobe Acrobat DC subscription includes PDF and e-signing tools" but I can't use "request signatures" on either the desktop or the web version. I know how to use it because it worked fine with my personal subscription but I have to use my employer's subscription for work-related documents. Others are able to use the same subscription for request signatures, so why can't I? I've even tried different browers for the web version. I have a newer Macbook Pro. Here are the specs of the desktop version: 

Architecture: x86_64

Build: 20.13.20064.406117

AGM: 4.30.104

CoolType: 5.14.5

JP2K: 1.2.2.46820

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Fill and Sign - Request Signature Error - Access Denied

My IT representative pointed me to this site for assistance with resolution. Please assist?

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New Here ,
Mar 31, 2021 Mar 31, 2021

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I downloaded the trial version just to specifically test this feature and am having the same issues as above.  I clicked on the recommended link and when I tried to access requested signatures through the website it hung and I still was not able to test it......trial version does confirm that I should have access to it.

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New Here ,
Oct 13, 2021 Oct 13, 2021

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I'm having the same issue. Would greatly appreciate some help with this!

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New Here ,
Oct 26, 2021 Oct 26, 2021

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I am having the same issue with one of my users.  Only 1 out of 12 users is having this issue.  I went to https://documentcloud.adobe.com and it gives her the same Access Denied contact support error.  How do you fix it if it just doesn't work?

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Hi there!

 

I am now having issues with adobe sign where I cannot request signatures- getting that there is an error with this request. How can I fix this?

 

Thank you.

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New Here ,
Feb 08, 2022 Feb 08, 2022

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HELP! I am having the same issus and when i click the link the option to request signatures is not showing. 

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New Here ,
Apr 07, 2022 Apr 07, 2022

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Help! I am having the same problem. 

 

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New Here ,
Apr 25, 2022 Apr 25, 2022

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I'm having the same issue. I've been working on a resolution for months. Today, I was able to successfully send two test agreements and the test recipients were able to receive and sign. When I attempted to send out the actual document to the actual recipient, I got the "Contact your administrator" message. Can anyone help??

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New Here ,
Aug 02, 2022 Aug 02, 2022

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I am having this problem right now and my administrator has no idea what is going on...help?

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Same problem.  And my IT person is stumped.

 

Jennifer25030611bzm6_0-1659477426700.png

 

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