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jenyusonphotography
Participant
April 10, 2020
Answered

Fill and Sign - Request Signature Error - Access Denied

  • April 10, 2020
  • 20 replies
  • 41364 views

When trying to use the Fill and Sign requests signature feature I recive an error. 

For the desktop I get "Access denied, you do not have access to the service. please contact your IT administrator to gain access."

When using the web interface on documentcloud.adobe.com, the feature never loads. 

Does anyone have a soluiton, I've been working aournd this issue for months. 

 

 

    Correct answer Meenakshi Negi

    Hi Sophie!

     

    Thank you for reaching out.

     

    I have checked that you are subscribed to Creative Cloud All Apps service. We did check your Adobe Sign account and there were some issues in the backend settings. We have made some changes. 

     

    Please try opening this link https://documentcloud.adobe.com then sign in using our Adobe ID and password.

    Go to Request for signature and check if you can send the documents without any issues. If it works fine, then try sending documents from Acrobat Pro DC desktop application.

     

    Let us know how it goes. 

     

    Thanks,

    Meenakshi

    20 replies

    Show previous replies
    liisisii
    liisisii
    Participant
    April 7, 2022

    Help! I am having the same problem. 

     

      H
      HOSEA23065387ro15
      Participant
      February 8, 2022

      HELP! I am having the same issus and when i click the link the option to request signatures is not showing. 

      R
      Rheanna B
      Participant
      January 4, 2022

      Hi there!

       

      I am now having issues with adobe sign where I cannot request signatures- getting that there is an error with this request. How can I fix this?

       

      Thank you.

      E
      Ed @ MercuryRX
      Participant
      October 26, 2021

      I am having the same issue with one of my users.  Only 1 out of 12 users is having this issue.  I went to https://documentcloud.adobe.com and it gives her the same Access Denied contact support error.  How do you fix it if it just doesn't work?

      J
      Jordana5FF8
      Participant
      October 13, 2021

      I'm having the same issue. Would greatly appreciate some help with this!

      G
      Geoguy99
      Participant
      March 31, 2021

      I downloaded the trial version just to specifically test this feature and am having the same issues as above.  I clicked on the recommended link and when I tried to access requested signatures through the website it hung and I still was not able to test it......trial version does confirm that I should have access to it.

      D
      determined_Gleam5FD3
      Participant
      March 4, 2021

      Fill and Sign - Request Signature Error - Access Denied

      My IT representative pointed me to this site for assistance with resolution. Please assist?

        J
        JosephineMcMo
        Participant
        November 7, 2020

        I have been having this same problem and have been trying for months to solve it unsuccessfully, even with support of our IT team. My subscription says "Your Adobe Acrobat DC subscription includes PDF and e-signing tools" but I can't use "request signatures" on either the desktop or the web version. I know how to use it because it worked fine with my personal subscription but I have to use my employer's subscription for work-related documents. Others are able to use the same subscription for request signatures, so why can't I? I've even tried different browers for the web version. I have a newer Macbook Pro. Here are the specs of the desktop version: 

        Architecture: x86_64

        Build: 20.13.20064.406117

        AGM: 4.30.104

        CoolType: 5.14.5

        JP2K: 1.2.2.46820

        S
        Shayes123
        Participant
        October 6, 2020

        Hi  i am having the same problem too - can anyone help?

        S
        SophieNaturallyMinded
        Participant
        October 6, 2020

        Hello,

         

        There was a problem with my email - adobe had sent me emails asking me to verify it.. so check your emails maybe.

         

         

        S
        Shayes123
        Participant
        October 6, 2020

        Just checked my emails and there wasnt anything in there for email verification - thank you though for replying 🙂

        S
        Stephen D. Weyer
        Participant
        April 10, 2020

        I'm having the same problem starting today.  Infuriating.

          S
          SophieNaturallyMinded
          Participant
          September 22, 2020

          I am also having this problem! Is their a solution?!

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity ManagerCorrect answer
            Community Manager
            September 22, 2020

            Hi Sophie!

             

            Thank you for reaching out.

             

            I have checked that you are subscribed to Creative Cloud All Apps service. We did check your Adobe Sign account and there were some issues in the backend settings. We have made some changes. 

             

            Please try opening this link https://documentcloud.adobe.com then sign in using our Adobe ID and password.

            Go to Request for signature and check if you can send the documents without any issues. If it works fine, then try sending documents from Acrobat Pro DC desktop application.

             

            Let us know how it goes. 

             

            Thanks,

            Meenakshi

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