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Correct answer try67

To expound what Bernd said, the native PDF content of the file you shared actually looks like this:

But there is XML data included in you PDF that by some PDF viewers (foremost the Adobe software) is interpreted as a description to build a specific form instead of showing the native PDF content.

The "Fill and Sign" tool is not designed for such forms but you can simply click into the fields of the form Acrobat displays and fill them in.

 

 


> but you can simply click into the fields of the form Acrobat displays and fill them in.

 

You can't, actually. Those fields are set as read-only and I believe an error in the code is preventing them from becoming editable when they are needed. This issue needs to be reported to the institution that created the form. There's nothing the end-user can (or should) do about it.

2 replies

MikelKlink
MikelKlink
Participating Frequently
April 2, 2025

Can you share the form in question for analysis?

D
dorothy_8499Author
Participant
April 2, 2025

It's an IRCC document https://www.canada.ca/content/dam/ircc/documents/pdf/english/kits/forms/imm5532/01-02-2021/imm5532e.pdf 

 

I've tried checking with other PDFs, and it works fine. The issue seems to be specific to this document. I'm at a loss for how to fix it, which is frustrating because I really need this done ASAP.

 

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
April 3, 2025

To expound what Bernd said, the native PDF content of the file you shared actually looks like this:

But there is XML data included in you PDF that by some PDF viewers (foremost the Adobe software) is interpreted as a description to build a specific form instead of showing the native PDF content.

The "Fill and Sign" tool is not designed for such forms but you can simply click into the fields of the form Acrobat displays and fill them in.

 

 


> but you can simply click into the fields of the form Acrobat displays and fill them in.

 

You can't, actually. Those fields are set as read-only and I believe an error in the code is preventing them from becoming editable when they are needed. This issue needs to be reported to the institution that created the form. There's nothing the end-user can (or should) do about it.

D
dorothy_8499Author
Participant
April 2, 2025

- have ruled out other potential issues - signing restrictions, app update, restarting/re-installing acrobat

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