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libi_123456
Participant
October 24, 2017
Question

Fill & Sign option disappeared.

  • October 24, 2017
  • 1 reply
  • 18529 views

Hello

Kindly advise the fill and sign tool isn't in my Adobe Acrobat Pro DC tools at all. It doesn't appear when searching for the tool either.

I've tried repairing,  reinstalling. Nothing helped.

Using Mac osx sierra version 10.12.6 And my acrobat is part of a Creative Cloud for teams plan

Please advice,

Thanks

    This topic has been closed for replies.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 24, 2017

    Hello Libi,

    We apologize for the inconvenience caused to you. As per the description above, you are not getting the Fill and Sign option in Acrobat Pro DC, Is that correct?

    The Adobe Fill and Sign service is available for Tier1 and Tier2 languages  and can be turned off inadvertently if the language preferences are changed.

    To change/check the Language, go to Edit>Preference>Language and change/check the application language and make the changes.

    Close and Launch the Acrobat Pro DC again, and check under tools for Fill and Sign availability.

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

      A
      aninditam20730250
      Participant
      March 14, 2018

      This is my screen, none of the fill options are available to me, and the language selected is English. I already reinstalled Adobe Acrobat DC, but still there was no change

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      May 1, 2018

      Hello Aninditam,

      Sorry for the delayed response and inconvenience caused. Please sign out and sign back in Acrobat using your current Adobe ID and password, reboot the machine once and see if this brings any difference.

      Is it Acrobat or the freeware Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

      Could you please share a screenshot of the version window as well? To share the screenshot please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

      Let us know how it goes and share your findings.

      Regards,

      Anand Sri.

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