Fillable Forms no longer fillable

Report · Apr 17, 2024

Hello,

I've been working with the same type of fillable forms for over 4 years as they are provided by the government. I noticed today I was unable to fill out more than one box on any of said forms unless I was under the e-sign option, which is extremely inconvenient when I am prompted to "request e-signatures" every 10 seconds when I move onto a new box. These forms do not require e-signatures during their preparation and are not embedded to require a signature during preparation. Is there a way to disable this and make the program user friendly again? I have Acrobat Pro.

Fixes I have already tried: restarting the computer, looking for afeature in the settings to disable and cannot find anything relating to the e-sign option. Our firm's IT people could also not find a work-around. I also tried repairing the adobe program, un-installing and re-installing Acrobat and made sure there were no editing restrictions on any of the forms. Help. 😞

Report · Apr 17, 2024

Other users have posted the same issue. Looks like some kind of Acrobat update screwup.

I believe the problem was fixed by performing a "repair" and then switching to the old Acrobat UI.

See this thread:

https://community.adobe.com/t5/acrobat-discussions/form-filed-now-always-e-sign-field/m-p/14559431

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

Report · Apr 18, 2024

Thanks! I saw that thread and tried the fixes and was still having the same issue even in the classic Acrobat. Still have not been able to resolve it on my end.

Report · Apr 18, 2024

Hi Jamie281716029vr2,

Thank you for reaching out.

Please check and let us know if the issue occurs with all the PDFs. As mentioned, you were able to fill out the form previously without any problems.

Did you start experiencing this behavior after the recent update? Have you ever experienced this behavior before?

It would be helpful if you could share the PDF form with the issue and the screen recording of the steps you take to fill out the form. Also, share the Acrobat and OS versions currently in use.

Thanks,

Meenakshi

Report · Apr 18, 2024

Hello,

I have checked approximately 20 different types of forms and it's the same issue, so it's not form specific. I've had the same basic forms saved on my drive and I was concerned that they may have become corrupt for some reason and that that may have been the issue, but I downloaded the newest version of the forms from the government entity I work with and there is no change. I still cannot fill in the fillable boxes even with brand new forms downloaded, so also not file specific. I'm attaching a few of the basic forms I have noticed the issue with, but it has been every fillable form since yesterday morning. I'm also attaching screen grabs of the issue being displayed. I do not have screen recording capabilites on this computer. But the steps I've taken have been to open the form, click the fillable box and immediately get hit with this "request e-signature" box and everything becomes unable to be used unless in the e-sign function.

This started yesterday after what I assume was an update - my current system is Windows running Adobe Acrobat Pro and have what I believe is the most recent version after my un-install and re-install, 24.002.20687.

Thanks.

Report · Apr 18, 2024

Hi there

Hope you are doing well and thanks for reaching out.

This issue has already been reported to our engineering team for review.

We will share the update as soon as we get any information.

Thanks for your understanding

~Amal

Report · Apr 22, 2024

I've been able to get around this by switching to the "pan" tool instead of select. Not a perfect fix, but a usable workaround for me. Hope that helps!

Report · May 02, 2024

Hi All,

Thank you for your patience so far.

The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

Then wait for some time and try again to fill the forms.

Let us know how it goes.

Thanks,

Meenakshi

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