Filter comments by checkbox filter has disappeared

[soujo1]

Every professional using Acrobat needs the ability to check off comments that have been mentioned, and filter them so only unchecked ones are visible. It was a there and now it's gone. I've uninstalled and reinstalled Acrobat, updated to the latest version, deleted my preference file. But that filter has disappeared. Please bring in back.

[soujo1 · Accepted solution]

The Checkbox filter has returned for me. Thanks.

[try67]

Try disabling the new (and buggy) Acrobat UI, via Menu - Disable New Acrobat.

[martin OP]

Wher the F..K is the filter???? Does the updater also use and test this software??? Unbelievable. WE NEED THIS FUNCTION BACK. WE WORK WITH THIS SOFTWARE AND PAY FOR IT. WE ARE NOT A TESTING COMUNITY.

[Prashant.]

Hi @soujo1 ,

We have recently updated the UI for filters. The filter for checkmark is present in UI.

I am attaching a screenshot of the filter. 

Please let me know if this resolves your query. If not, could you please share a small screen recording of your workflow so that we can understand and work on the problem.

Thanks.

[Matthew34067804a31i]

 The option for filtering by check box is missing. Last week it was not. Your screenshot shows what should be there, but I do not have any option between types and color for filtering.

[Prashant.]

@Matthew34067804a31i Could you please share a sample file with me where you are facing the issue.

Thanks.

[Tariq Ahmad Dar]

Hi @soujo1 @Matthew34067804a31i @martin OP,

I'm following up to see if you are still experiencing this issue. Try the latest update of Acrobat on your machine.

To check for any pending updates, Launch Acrobat > Help Menu> Check for updates. 

Let us know how it works; we'd be happy to assist. 

~Tariq

[soujo1 · Accepted solution]

The Checkbox filter has returned for me. Thanks.

[Elaine Wilson 2]

I'm having the same issue. It happens in one file but not others.

I was editing the (embargoed) content so I could share the file, but the problem went away when I deleted some of the comments. Hope this helps you narrow down the issue.

MacOS 14.6.1, Acrobat Pro 2024.003.20121

[Tariq Ahmad Dar]

Hi, @Elaine Wilson 2, 

Thanks for reaching out, and sorry for the troubled experience. 

Would you please share the file with us? If you aren't comfortable sharing the files publicly, click on my profile/avatar, and in the top left corner, click on "Message." You can upload the file to any Cloud drive, like Google Drive, One Drive, etc... and share the downloadable link with us. 

Thank you for your patience and support.

~Tariq

[Marinka9170]

It seems it has disappeared again. Please, bring this back ASAP. This is an unworkable situation.

[Tariq Ahmad Dar]

Hi @Marinka9170, 

If any of the comments in the list has a checkmark, then the option will appear. 

It appears to be okay at our end. However, the option only appears if any of the comments have a checkmark. 

 

~Tariq

[Marinka9170]

Hi Tariq, thank you for your response. Unfortunately the filter option for the checkmark does not appear at my end.

See the blue checkmark on the right in the image below. 

My Acrobat version is: 2024.003.20180

[Tariq Ahmad Dar]

Thank you for the quick response, @Marinka9170!  

Could you share a sample file showing the same behavior at your end? Also, if possible, please share a video showing the problem on your end. Since it is working on my end, the file and video will help me discuss this issue with the product team. 

Thank you for your patience and understanding as we work to make things right.

~Tariq

[Marinka9170]

Hi Tariq,

See attached.

Thanks,

Marinka

[Marinka9170]

I noticed in another PDF that the filter option indeed does appear after a checkmark is clicked, so it seems like it is this PDF specifically where it doesn't work.

Could it be because the comments are made in the form of adding text boxes on the page?

[Tariq Ahmad Dar]

Hi @Marinka9170, 

Thanks for sharing the details and the file. It seems related to the file. However, I am unaware of why this is happening. I will check internally with the team to see if there is something we can find. 

The good part is this the issue is related to only this file. 

~Tariq

[Tariq Ahmad Dar · Accepted solution]

Hi @Marinka9170, 

Please ensure your copy of Adobe Acrobat is installed with the latest update available. To confirm, launch Acrobat> Help > Check for Updates. Here is the help document that provides the information on the latest update patch available: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

This issue has been fixed with the latest update, and it should work. This file, as well as any of the comments, has a checkmark applied to it.

Let us know if that works. 

~Tariq

[Marinka9170]

Thanks Tariq, it works again!

[Tariq Ahmad Dar]

Thanks for the confirmation, @Marinka9170! Glad to hear that.

Feel free to reach out if you have any questions in the future.

~Tariq