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Font displays symbols incorrectly when exported as a PDF

New Here ,
Jan 03, 2022 Jan 03, 2022

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Hi everyone,

 

after the update to CC 2022 I have been having some trouble using Google Fonts "Roboto" and "Roboto Slab". This problem happens both when I export to print or as an interactive PDF.

 

Whenever I create something in either Photoshop or InDesign and export it as a PDF, some symbols like quotation marks, colons, etc. do not get converted correctly. Here are a few examples:

 

Should be a double quation mark:

jenniferw711_0-1641215425260.png

jenniferw711_1-1641215550842.png

 

 

 

Is there a solution to this problem?

TOPICS
Edit and convert PDFs , General troubleshooting , Print and prepress

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Hi Jenniferw,

 

Thank you for reaching out.

 

As you have mentioned above, the quotation does not convert properly when you convert the file to PDF. 

Generally, this issue occurs when the Fonts are not embedded in the PDF. Please check the document properties. Open the PDF in Acrobat and go to File menu > Properties > Fonts.

Could you please let us know how exactly you are creating the PDF? Do you have editing rights for the fonts? 

 

Let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

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New Here ,
Jan 04, 2022 Jan 04, 2022

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Hi Meenakshi,

thanks for the quick reply!

jenniferw711_0-1641286661340.png

Missing from this list is Roboto Slab Bold for example. Here I only see Roboto Slab Regular for example. I guess I would need to know how to embed all the font styles in the PDF?

 

The way I create my PDF:

In InDesign I choose File>Export...>Adobe PDF (Interactive) 

jenniferw711_1-1641287247461.png

The other settings I left as they are, with an image compression of 300 dpi jpeg. (But I guess this isn't important)

 

I am not sure if I have editing rights for the fonts, is there a way to figure this out?

 

Thanks,

 

Jennifer

 

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New Here ,
Jan 09, 2022 Jan 09, 2022

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So I've included all fonts and they appear under embedded fonts. Unfortunately the same symbols still do not seem to be shown correctly.

Could anyone help me with this problem?

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New Here ,
Jan 09, 2022 Jan 09, 2022

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Preflight seems to find no problems either... I'm pretty lost at this point 😞

 

jenniferw711_0-1641790416503.png

 

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Adobe Employee ,
Feb 10, 2022 Feb 10, 2022

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Hi Jennifer,

 

Sorry for the delay in response.

 

We checked the PDF you shared above and saw what you are referring to.

Would you mind sharing the Indesign file to test at our end? We will try to replicate the behavior, and it will help us investigate this issue further.

Please share the Indesign and Acrobat versions you are using.

 

Let us know if the issue is already resolved. 

 

Thanks,

Meenakshi

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New Here ,
Jul 20, 2022 Jul 20, 2022

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This is still an issue I can not export roboto slab - very annoying

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