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jenniferw711
jenniferw711
Participant
January 3, 2022
Question

Font displays symbols incorrectly when exported as a PDF

  • January 3, 2022
  • 1 reply
  • 6752 views

Hi everyone,

 

after the update to CC 2022 I have been having some trouble using Google Fonts "Roboto" and "Roboto Slab". This problem happens both when I export to print or as an interactive PDF.

 

Whenever I create something in either Photoshop or InDesign and export it as a PDF, some symbols like quotation marks, colons, etc. do not get converted correctly. Here are a few examples:

 

Should be a double quation mark:

 

 

 

Is there a solution to this problem?

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 4, 2022

Hi Jenniferw,

 

Thank you for reaching out.

 

As you have mentioned above, the quotation does not convert properly when you convert the file to PDF. 

Generally, this issue occurs when the Fonts are not embedded in the PDF. Please check the document properties. Open the PDF in Acrobat and go to File menu > Properties > Fonts.

Could you please let us know how exactly you are creating the PDF? Do you have editing rights for the fonts? 

 

Let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

jenniferw711
jenniferw711Author
Participant
January 10, 2022

Preflight seems to find no problems either... I'm pretty lost at this point 😞

 

 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 10, 2022

Hi Jennifer,

 

Sorry for the delay in response.

 

We checked the PDF you shared above and saw what you are referring to.

Would you mind sharing the Indesign file to test at our end? We will try to replicate the behavior, and it will help us investigate this issue further.

Please share the Indesign and Acrobat versions you are using.

 

Let us know if the issue is already resolved. 

 

Thanks,

Meenakshi

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