Font issues converting Word doc to PDF

It appears that the font is not being embedded into the PDF.

Here's another way to export a PDF from MS Word and designate that all fonts are embedded.

From the Acrobat Ribbon tab (1) in Word, select Preferences (2). The next steps control the settings for Adobe PDF Maker plug-in that will export the PDF.

Choose whether you'll make a PDF for printing/press, accessible, standard, and whatever settings needed for the purpose.

Select Advanced Settings button (4), and from the left side menu, navigate to the Fonts section (5).

Check the settings shown in (6) that will embed all the fonts.

And clear out fields (7) and (8).

Save and exit the series of dialogue boxes to return to your document.

From the Acrobat Ribbon tab again, select Create PDF icon in the upper right (10). PDF Maker will now export the PDF based on your settings.

This method should forced all fonts to be embedded into the PDF, as long as the font is licensed for embedding. Note that some fonts are restricted. Raleway should be embeddable, but it is available from many font sources, including cheap freebie websites, that might have a buggy copy.

One of the best, most reliable websites for open source fonts is https://fonts.google.com/specimen/Raleway#standard-styles

Hope this helps resolve your font problem.

Try this from Acrobat Pro : File menu : Open (File type : All) the DOCX file.

What process do you use for the conversion?

(PDFMaker, Save as PDF, Open with Acrobat…)