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Font swap when printing

New Here ,
May 06, 2024 May 06, 2024

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I work at a small business that recently deployed a mobile device management solution for controlling device access and information. In doing so, we've recently encountered a problem where a specific document (Uber receipts specifically, though there may be more) prints incorrectly when printing directly from Adobe. For some reason, some letters within sentences are swapped with squares. It's not entire sentences, which leads me to believe that it's not a font issue.


I've tried the workarounds within the community, but they either don't work or simply aren't applicable to the latest version. Additionally, I jjust did remote support with someone and while helpful in finding a work around (print as an image), it is ultimately still just a work around.


Curiously, in the list of fonts available under document properties, there is one font that is not identifed or embedded. But that font is not the font used to display the words in the document. Additionally, any other documents that we print directly from Adobe as text that do NOT have these issues DO also have a complete font list in document properties. All of that makes me believe there's something there, but support was adamant that the "print as image" workaround was the solution.


Additionally, when printing the same document directly from Adobe on a computer *not* managed by Mosyle, it prints fine. Mosyle is adamant this is an Adobe issue.


Anyone else experience anything quite like this? Screenshots of a particularly problematic section of text attached.

General troubleshooting , Modern Acrobat , PDF , Print and prepress






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