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Question

Font turning into symbols

Forum|Forum|2 years ago
January 24, 2024
2 replies
1196 views

I have a document that I exported as a PDF. All fonts are Museo Slab 900 or 500. When I email to people they cannot read all the font. Some turn into symbols and gibberish. I thought the PDF turns it into a document like an image, where it just reads the image and not the actual font in the document.

Why does this happen? why is 99% of it fine and just one item that is not reading? I am on a mac, others on PC's but they have the fonts installed on their computers. But if they are just viewing the PDF it should not matter if they have the proper font or not, I mean every document cannot be in Arial! (haha).

And if I upload to our website, and people download it from the website it reads fine.....go figure.

Here are the errors and the only font that is not reading.

This topic has been closed for replies.

JR Boulay

Community Expert

"Our company has Adobe for teams"

You shouldn't use Apple's Print to PDF because it always does a terrible job with embedded fonts all over the place (see captures).
Always use your software's PDF export function, or Adobe's Print to PDF.

Acrobate du PDF, InDesigner et Photoshopographe

ls_rbls

Community Expert

Hi @Slater22560619tvo6 ,

Even though there is a desktop version, it seems like the Museo Slab font family seems to be used mostly as a web font type. And even if the Museo Slab version that your source document could be using can be downloaded for free on the web, that doesn't mean that this font type is not restricted nor trademarked.

Museo Slab is in fact trade marked. So, when it all boils down to exporting a web document to a PDF document, it does matter if the original producer of that font family may have it restricted for a particular use.

My guess, if Adobe Acrobat can't find a suitable font to subsititue the missing font type on that document then it won't render properly.

In which case, you may have to download and install the desired Museo Slab font family on your desktop from a legit source and embedd it before the web document is fully exported to a PDF document.

I hope I am making some sense.

It would be helpful If you can share the original web page shown in your screenshot and I can take a look at it to see what steps are needed in order to embedd that particular font type onto the exported document (if at all possible).

S

Slater22560619tvo6Author

Participant

@ls_rbls

Thanks for your help. I have a paid version of Adobe. Our company has Adobe for teams and as the creator of the document, I would think I have the proper permissions from Adobe, Museo is an Adobe font I believe.

Link to website is here. where the document appears to be working fine. If I email you this document that is where the issues appear.

https://www.reviva.com/sites/default/files/Reviva--3-page-flyer---Heavy-Medium-Light_1.pdf

I will attach just the front page and see what you see. Should I export it differently? Export as 'press ready' ?

Thanks for your help

Slater

Reviva--3-page-flyer---Heavy-only_with_DD15.pdf

ls_rbls

Community Expert

I am confused.

The URL link already provides a document exported to PDF.

Why should it be exported again?

All this time I thought we were talking about a whole web page that is exported to a PDF document.

But since you've clarified about the problem happening when users email each other, are they emailing the shared link above as an attachment?

If they're doing that, or using Microsoft Outlook to send emails with the option to convert links automatically to PDF attachments (or attachments to PDF automatically), then that is not an Adobe Acrobat issue.

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