Fonts for Footer (Page Number) is only showing Symbol Font

[The Indigo District]

I am trying to add page numbers to my PDF and the only font that is available to me is the Symbol font. I am using Adobe Pro DC 2022.

[TMLC]

Having the same issue.

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[wdbphoto11]

I'm having the same issue. Even restarting my computer doesn't help. 

[geckomeister2]

Same problem. This only happened recently. 

[Marie27934577dyrt]

Hi! Any updates on how to fix this issue? Acrobat updated yesterday 12Jan and I'm now having this problem. I'm on Acrobat Pro version 2022.003.20310 on a macOS Monterey (12.6.2).

[Anoop123]

It appears to be a bug with the new update.

[Marie27934577dyrt]

Hi! Any workaround while the bug is getting fixed?

[AkanchhaS]

Hello everyone,

Thank you for highlighting this. We apologize for not being able to address this issue on time.

Looking at the details above, it also seems to be existing with the latest version.

Please help us with the following details to further investigate it.

1- check the exact version of Acrobat and OS installed on your machine

Open Acrobat>help>About Acrobat 

2- Any specific type of document that is causing this trouble?

3- Collect the following logs and share them with us for further study. 

You can upload the video on any cloud storage OneDrive, Google Drive etc and share the link with us here.

Mac and Windows: the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

Only Windows: Procmon Logs-

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Thanks,

Akanchha

[Marie27934577dyrt]

Hi,

I attached screnshots of both OS and Acrobat versions. I have the log files to share but my company restricts sharing without specifying a user. Is there an email you can provide so that I can share the files from my google drive? Otherwise, do you have a location where I can drop the logs.

Best,
Marie

[AkanchhaS]

Hi all, sorry to hear that the issue persists.

Thanks for sharing the details @Marie27934577dyrt. We will pass this information on to our engineering team to investigate further. 

I will also get in touch with you if any further detail is required.

~Akanchha 

[geckomeister2]

It does appear to be working properly again for me, thanks!

Neil

[AkanchhaS]

Hi @geckomeister2 

Thanks for adding your comment. Can you please share screenshots of the currently available fonts when adding the footer? Also, which version of Acrobat did solve this issue for you?

Open Acrobat>help>About Acrobat (Win)

~Akanchha

[Marie27934577dyrt]

Hi,

Any updates? Can I downgrade my Acrobat app to a working version? I need to add a footer to our PDFs before I share them with out clients. I'm having to ask colleagues for assistance who are on an older Acrobat Pro version.

[AkanchhaS]

@Marie27934577dyrt Please share the details requested above. That way we would be able to further investigate the issue.

• Adobe Acrobat>About Adobe Acrobat (Mac) 
• To check the version, go to Help > about Acrobat and ensure you have the recent version 22.003.20310 installed. To check the update, Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

Important: 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Share them by uploading them to cloud storage (any)

~Akanchha 

[Marie27934577dyrt]

Hi,

Apparently the issue was resolved with a recent Acrobat update. However, the problem returned after my MacOS was updated on 01Feb. See attached versions.

 

[AkanchhaS]

@Marie27934577dyrt please share the requested logs for further investigation on this issue.

That would be helpful.

~Akanchha 

[Marie27934577dyrt]

Hi,

Can you provide a way for me to drop the logs for you to retrieve? I have a corporate Adobe account and it's against my company's policy to publicly share a cloud storage location, especially here on a public forum. Do you have ticket that can be used to troubleshoot my issue so that take my issue can be investigated offline from this forum?