Fonts missing depending on how I print word to PDF.

[Grodinj_5905]

Adobe Acrobat Pro, version 2023.001.20093 (64-bit)

MS Word version 2023 (Build 16227.20212)

I have a word file that I can convert to PDF three ways:

Option 1: File --> Print --> PDF

• This option has "Printer Properties" which pulls up the "Adobe PDF Document Properties" dialogue box. There's a check box that states "Rely on system fonts only; do not use document fonts" If I un-check this box then my fonts look great. 
• Unfortunately my Table of Contents does not generate the hyperlinked bookmarks in the PDF file and I can't find an option here to enable the bookmark creation. 

Option 2: File --> Export --> Create Adobe PDF

• This option brings up the "Save Adobe PDF File As" dialogue box. There's a button for Options. The options include "create bookmarks" which is great. But there's no option about what to do with the fonts. 
• This document results with a hyperlinked bookmark for my TOC but my fonts are wrong. 

Option 3: Using the Acrobat tab in the MS Word Ribbon

• In the ribbon, I have a Preferences button but I cannot find the "Rely on system fonts only; do not use document fonts" or similar option. 
• There is some Font settings in the "Advanced Settings ..." button but after testing each of those options, I can not get the desired result. 
• This document results in the same appearance as Option 2. 

In the MS Fonts folder, under "Font embeddability" my font is noted as "Installable" where many others are noted as Editable. Just thought that was interesting. Any help would be appreciated. Thanks!

[Test Screen Name]

"Rely on system fonts" only applies in case 1.  The conversion in this case is made by "Distiller", a part of Acrobat. Other cases (as I understand it) use Word to convert directly, then update the PDF to fix and extend them. 

It may be worth describing in detail what is wrong with the fonts in case 2/3.

[Grodinj_5905]

Thanks for the reply. From what I understand, the font I'm using in the Word document (Revue) is being converted to Times New Roman in cases 2 and 3. But in Case 1, it stays as Revue.

[Test Screen Name]

What do you see under font info? File - Properties -- Fonts. ?

[Grodinj_5905]

Screenshots attached. 

[Test Screen Name]

Interesting. I wonder what font type Revue is. Please look in the Fonts control panel. If you click on the font name to open a viewer, it should show you the file name (like C:\WINDOWS\Fonts\ARIAL.TTF). This FULL name should tell us what type of font it is.

[Grodinj_5905]

The name of the file is RE______.PFM. When I double click on the file, I get the attached viewer window. 

[Test Screen Name · Accepted solution]

Thank you. A PFM font is a "type 1" font. I read that Microsoft started phasing out support for type 1 fonts in Office way back in 2013. They probably still work on printing, but unlikely to work on saving. You need to get the font in a more modern format - TTF or OTF. Happily, it seems to be a free font, and you can still get it for free, for instance from Revue Font Free Download (fontreach.com)

[Grodinj_5905]

Well that did the trick. Thank you so much for your help!