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Participant
September 14, 2025
Question

Forgot Adobe ID

  • September 14, 2025
  • 1 reply
  • 101 views

I just bought a new laptop and i have my adobe acrobat pro redemption code from my old laptop. when i enter the redemption code on the new laptop it says. Oops this redemption code is registered to a different Adobe ID. How do i get the Adobe ID sign in again? Or am i not allowed to use my previous redemption code on my new laptop? Please help

1 reply

Randy Hagan
Community Expert
Community Expert
September 14, 2025

Do you still have the old laptop?

 

If you do, you should be able to see the email you used for your Adobe ID on your old system. If you signed into your Adobe account online through your web browser, even better. Check your list of passwords in your browser for auth.services.adobe.com, which should show both your Adobe ID and password for signing into Acrobat Pro on your new system.

 

Hope this helps,

 

Randy

Participant
October 8, 2025

Yes i still have the old laptop. I was able to sign in but it still gives me the same message. What am i doing incorrectly?

Randy Hagan
Community Expert
Community Expert
October 8, 2025

I don't quite understand.

 

You were able to sign in on your old computer. That would suggest that you now know your Adobe ID and password. Is that correct? On the laptop that you had installed and used Acrobat Pro with before. 

 

Did you uninstall Acrobat on your old system? Also, were you able to find your Adobe ID/email address through your web browser? How does it work to sign into your Adobe account on your web browser?

 

Randy