Forgot Adobe ID

Forum|Forum|6 months ago
September 14, 2025
1 reply
101 views

I just bought a new laptop and i have my adobe acrobat pro redemption code from my old laptop. when i enter the redemption code on the new laptop it says. Oops this redemption code is registered to a different Adobe ID. How do i get the Adobe ID sign in again? Or am i not allowed to use my previous redemption code on my new laptop? Please help

General troubleshooting

Randy Hagan

Community Expert

Do you still have the old laptop?

If you do, you should be able to see the email you used for your Adobe ID on your old system. If you signed into your Adobe account online through your web browser, even better. Check your list of passwords in your browser for auth.services.adobe.com, which should show both your Adobe ID and password for signing into Acrobat Pro on your new system.

Hope this helps,

Randy

I

infinite_2822Author

Participant

Yes i still have the old laptop. I was able to sign in but it still gives me the same message. What am i doing incorrectly?

Randy Hagan

Community Expert

I don't quite understand.

You were able to sign in on your old computer. That would suggest that you now know your Adobe ID and password. Is that correct? On the laptop that you had installed and used Acrobat Pro with before.

Did you uninstall Acrobat on your old system? Also, were you able to find your Adobe ID/email address through your web browser? How does it work to sign into your Adobe account on your web browser?

Randy

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