Form Field keeps changing to "Visible but doesn't print".

[Kathy409]

I have a form and I went to update it. Several of the Text boxes were set to "Visible". However, I close it and when I open it back up, those text boxes have been changed to "Visible but doesn't Print". I haven't done anything! I change it back and immediately save it. But it will change on its own again!

I've done some research and it looks like this has been a bug for some time. Why hasn't it be fixed? Is there anything else I can do it make it "stick"?

I use Acrobat Pro through Create Cloud. Continuous Release version 2023.003.20244.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

As you have the recent application version, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

For testing purposes, Go to Help (Win), Adobe Acrobat (Mac) > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

Also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Kathy409]

I investigated a little further and Found that any text box with a Custom Format Script is causing the problem.  If I delete the script, the Form Field doesn't change.

Here's the script:

if (!event.value) {
event.value = "Which airport will you be using?";
event.target.display = display.noPrint;
} else {
event.target.display = display.visible;
}

Is there a line here that is causing the problem? All I want to do is add a description in the box. 

Thanks.

[Bernd Alheit · Accepted solution]

This line:

event.target.display = display.noPrint;

[Kathy409]

Thanks! (Danke!)

I've been using that for a while with no problems until recently.