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Form Filed now always e-sign field

New Here ,
Apr 16, 2024 Apr 16, 2024

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Hello,

 

Today for some reason all forms I have and all fields have become request for e-sign and will not let me type or earse anything previously typed into a field or type in blank field. It worked fine until today, and now every form I have is acting like this. Any ideas what is causing this?Screenshot 2024-04-16 170925.png

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General troubleshooting , PDF , PDF forms

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correct answers 2 Correct answers

Adobe Employee , Apr 16, 2024 Apr 16, 2024

Hi there

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

...

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New Here , Apr 17, 2024 Apr 17, 2024

It is Acrobat Pro (64). I ran a repair, switched to classic and that seemed to have fixed the issue. 

 

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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In Prepare Form mode, click More, and then click on "Revert to Acrobat Form". In the future, do not tick the box that says "This document requires signatures" when creating the form, as that converts the file into an Adobe Sign form.

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New Here ,
Apr 22, 2024 Apr 22, 2024

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Any way you can be more specific?

There is no "More" button when clicking on Prepre a Form.

There is also no checkbox to tick at all when preparing a from. Let alone one that says "This document requires signatures".

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hi Pauldo,

 

Thank you for reaching out.

 

It seems that you have the new version of Acrobat. Please click on the three dots next to the title. Prepare a form in the left-hand tools pane. Then click on Remove the e-singing options. Check the screenshot below for reference.

 

 

MeenakshiNegi_0-1713863709795.png

 

Let us know if that helps.

 

Thanks,

Meenakshi

 

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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New Here ,
Apr 23, 2024 Apr 23, 2024

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Thanks for the update!

I had been to that section before but wasn't sure if you were talking about something else.

 

Just wanted to let everyone know that in our case there was no option to "Remove e-signing options" and the problem still persists to this day.  Only work-a-round for us is to switch to the hand mode (drag n drop). Very, very annoying!

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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That's because this is a bug in the latest version of Acrobat and Reader, which I was not aware of when I posted my original reply.

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hi there

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

 

~Amal

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New Here ,
Apr 17, 2024 Apr 17, 2024

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It is Acrobat Pro (64). I ran a repair, switched to classic and that seemed to have fixed the issue. 

 

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hi there

 

We are glad to hear that. Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

~Amal

 

 

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New Here ,
Apr 18, 2024 Apr 18, 2024

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This did not work for me. Repaired installation, switched to Classic, took out Preferences folder, still defaults to wanting a signature in every field - UNLESS you go into signatures mode. This caused a huge amount of disruption to a meeting this morning. Please can you address as soon as possible.

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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Completely agree. None of these fixes above have resolved the issue. Please advise.

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I did all the steps above and my fields were still switching to esignatures.  I did revert back to the old version.  Here is what I did and it actually worked.  Hope it helps.

 

Go to Edit - Preferences - Signatures and click on More next to Verification, and then tick off the "Verify signatures when the document is opened' box.

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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This worked for me as a temporary workaround--thank you!!

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New Here ,
Apr 19, 2024 Apr 19, 2024

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The repair option has not worked to fix this problem.  Can someone please look into this issue?  My whole office is have this same problem and we are not able to work in adobe 

Thank You

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Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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THIS IS NOT SOLVED!! This work around does not work for Mac. We have uninstalled and reinstalled and it worked okay for 1 day and now it is back. We cannot keep uninstalling and reinstalling the software each day. That is absurd!! 

@adobe you need to fix this!! 

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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The workaround I found running MacOS Sonoma 14.4.1 was to go into "e-sign" menu and then use "select text" arrow to change the form field information. Otherwise, it recognized all form fields as signature only fields. But agree, it's really absurd!

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Community Beginner ,
Apr 24, 2024 Apr 24, 2024

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Hello,

 

Ho come on Adobe ! It's not working..... Give us our Acrobat BACK or Fix the BUG , but don't put a "Green"Answer like the problem resolved , cause many user still have this problem.

 

Work on it, please cause we paid for it 🙂 and give us an update or fix your new 24.02.20687 , cause i have it, i fixes, i update, i switch and NOTHING happen! I unastall, i install again , it work for few minutes and BOU again !!!

 

Don't hide behind a Green answer resolved cause the problem is NOT RESOLVED 🙂 Thank You Adobe !!!

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi sodium-light and InfoRR,

 

Thank you for reaching out and reporting this issue.

 

Please check and let us know if the issue occurs with all the PDFs. Did you start experiencing this behavior after the recent update? Have you ever experienced this behavior before?

It would be helpful if you could share the PDF form with the issue and the screen recording of the steps you take to fill out the form. Also, share the Acrobat and OS versions currently in use.

 

Thanks,

Meenakshi

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I am having this issue as well. It is happening with ALL adobe files.

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi there

 

Thanks for reaching out.

 

We have highlighted this issue to our engineering team for review. We will share the update as soon as we get any information.

 

Thanks for understanding.

 

~Amal

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I'm having the same problem. Just created a form in Acrobat Pro on the Mac. Lastest update. The fields cannot be filled out without it going to an e-signature interface. See (1) with icons above field with the A grayed out, (2) once I select the e-signature icon, this message comes up, then (3) this interface appears.

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi John368383793wpl,

 

Thank you for sharing the information and the screenshot.

We will share the screenshot with the team and update you once we have more information.

We appreciate your patience. 

 

Thanks,

Meenakshi

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Good Morning has this problem been resolved?  I am still having this problem today 

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New Here ,
Apr 19, 2024 Apr 19, 2024

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I'm experiencing this issue on every form I have and use regularly, and it just started with this update.  

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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Started happening for me using a file I use multiple times a day after upgrading to macOS 14.4.1 --I know it's not a file issue. 

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