Form Filed now always e-sign field

[brianb16553101]

Hello,

Today for some reason all forms I have and all fields have become request for e-sign and will not let me type or earse anything previously typed into a field or type in blank field. It worked fine until today, and now every form I have is acting like this. Any ideas what is causing this?

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

~Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

~Amal

[sarahn47418917]

I am running Adobe Acrobat Pro continunous release 2024.002.20687

[daniel36832088acuv]

Hello All, 

A few of our users have been experiencing this issue as well. I imagine it is part of the most recent Adobe Update. The quick fix we found was changing the Select Text > Pan instead of Select. Hopefully Adobe will roll out a fix soon. 

[marshac26390445]

Thanks!  I am also having this highly annoying issue and the only thing that worked for me is this solution of selecting the  "Pan (hand)" icon instead of the "Select Text (pointer)" icon.  Adobe please fix this!!

[Mark22158114fit1]

This is happening to us as well. Adobe please fix!

[Mark22158114fit1]

THIS IS NOT SOLVED!! This work around does not work for Mac. We have uninstalled and reinstalled and it worked okay for 1 day and now it is back. We cannot keep uninstalling and reinstalling the software each day. That is absurd!! 

@adobe you need to fix this!! 

[Bp82]

Thank goodness it isn't just me! Appreciate the work around others found of using the Pan/Hand tool to select the text. I was about to go nuclear on Adobe.

Adobe... fix yo self!

[andrewkim47]

Thank you for the fix this was killing me at work. I use spacebar for the pan tool so just to add, you may need to click on the arrow tool and hold it and the pan icon will appear. Thanks again!!!

[Sarah36203335yh5d]

I am having this issue as well and it is causing a lot of disruption, hopefully it is fixed asap.

[Jason36858947qzy6]

I am having the same issue. This has made all of my typical work using Adobe custom forms impossible all of this work week. This issue started happening after the latest update.

Please fix this problem as soon as possible.

I rely on Adobe and at this point, will have to search for a different product if this cannot be resolved.

[rubenm2021]

I am having the same issue. What is going on?  Adobe please fix the issue.

[rubenm2021]

Oh boy. Easy fix. Switch from the pointing/selecting arrow to the pan or hand icon.  See attachment.

[default0r0aqc32ei2m]

Perfect, that works.

[gdub62]

That worked for me as well. Thank You!

[abkitsme]

This works! Thanks! (But still, form fields shouldn't default to signature if they aren't a signature field.)

[AnnaManningNZ]

The same issue as described here. Have been searching for a solution to this issue, and this is the only thread I can find. Reverted to using Adobe Reader to fill out the forms and/or going into design mode.  Please fix ASAP. 

[Hellias.AM]

Hello,

Ho come on Adobe ! It's not working..... Give us our Acrobat BACK or Fix the BUG , but don't put a "Green"Answer like the problem resolved , cause many user still have this problem.

Work on it, please cause we paid for it 🙂 and give us an update or fix your new 24.02.20687 , cause i have it, i fixes, i update, i switch and NOTHING happen! I unastall, i install again , it work for few minutes and BOUMMMM again !!!

Don't hide behind a Green answer resolved cause the problem is NOT RESOLVED 🙂 Thank You Adobe !!!

[abkitsme]

PREACH!

[abkitsme]

This is still happening! Haven't been able to use Acrobat for days! Would LOVE to know when this get's fixed so that I can continue working. I'm kinda stuck in the mud without these forms.

[Hellias.AM]

Bad !!!  We waiting again 🙂

You can click like if you want convert, the field will be unlocked... you can enter want you want and after you need to register again, it temporary, my brother find this !!! but you need more manipulation to do !

Courage, i waiting a solution from ADOBE too ....with you 😉

[Meenakshi Negi]

Hi All,

Thank you for your patience so far.

The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

Then wait for some time and try again to fill the forms. 

Let us know how it goes.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[KTdid.]

This has not been resolved.

[Barry28408026e9rn]

This definitely isn't solved, but completely counterintuitively choosing "Document requires signatures" prevents it from adding e-signature fields "everywhere."  (By everywhere, it aggressively turns anything with the word sign or possibly more into an e-sign field, anything - checkboxes, etc.)