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swagelokallentown
Participant
October 31, 2024
Question

Forms not being able to be filled out and saved by users

  • October 31, 2024
  • 4 replies
  • 929 views

I have created a associate performance review form. It has form fields for quarterly reviews and an annual review. However no one is able to save the form after completion. It does not haved security assigned and all fields are marked to "Anyone" and fields are set to unlocked. Do they need a certain version of Adobe Acrobat READER? Or are they possibly required to have Adobe ACROBAT? Do I have to export it a certain way?

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    4 replies

    D
    Adobe Employee
    divyasin
    Adobe Employee
    November 1, 2024

    Hi @swagelokallentown ,

     

    Thank you for reporting the issue and inconvenience caused due to this. Can you save the PDF as Reader Extended PDF from your Acrobat Pro while saving the form and then try.  This can be done via File-->Save as Other-->Reader Extended PDF-->Enable More Tools(includes form fill-in & save) (Please find below screenshot for your reference).

     

     

    Let me know if this works for you!

     

    Regards,

    Divya Kumar Singh

     

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    October 31, 2024

    They are using Adobe Reader 9.03. Does that not support the saving of forms?

    Saving forms requires Acrobat Reader 11 (XI) or Acrobat Reader DC.

    To be saved with older versions the form must be "Reader Extended", using Acrobat Pro (version 9 or newer).

    Acrobate du PDF, InDesigner et Photoshopographe
    PDF Automation Station
    Community Expert
    PDF Automation StationCommunity Expert
    Community Expert
    October 31, 2024

    That looks like an extremely old version of Reader.

    S
    swagelokallentownAuthor
    Participant
    October 31, 2024

    They are using Adobe Reader 9.03. Does that not support the saving of forms? We weren't encountering this issue last quarter.

    S
    swagelokallentownAuthor
    Participant
    October 31, 2024

    I should add that we have an associate and  manager sign off every quarter. 

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    October 31, 2024

    Have you created the form with AEM Forms Designer?

    S
    swagelokallentownAuthor
    Participant
    October 31, 2024

    Not sure what that is. Was originally a word doc converted to PDF and installed form fields.

     

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