Free trial Issues with software

Forum|Forum|2 years ago
December 19, 2023
1 reply
683 views

I just signed up for free trial and downloaded the software. But when I tried to save a file, I get a message that I don't have the most current software. How can I not have the most current software when I just signed up and downloaded Adobe within the last 2 hours?

Install update and subscribe to Acrobat

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try67

Community Expert

You don't need the latest version to save a file. Could you show us the exact text of the error message, and the window where it appears?

R

Rena5C49Author

Participant

Thanks for your response. I have copied the error message below. Note that other people in my office who have Adobe are able to save/view/print this same document originating from the same sender without issue.

Please wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/products/acrobat/readstep2.html. For more assistance with Adobe Reader visit http://www.adobe.com/support/products/ acrreader.html. Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other

try67

Community Expert

Are you sure you're viewing the file in Acrobat? Post a full-window screenshot, please.

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