Free Trial Refund Request

Question

Dear Adobe Community and Adobe Team,I used my free trial a week ago today and I wasn't able to cancel it at the same time as I availed the free subscription. Today, I was charged for a whole year plan and this is a lot of money for me. I don't use premium Adobe at all except at that time. How can I request for a refund? I'd really appreciate any help.Sincerely,Cherleza

try67 · Answer

You should contact Adobe directly for help with this issue, using one of these channels:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)
Twitter: https://twitter.com/AdobeCare
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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