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S
shobson814
Participant
May 14, 2020
Question

Free Trial Window pops up

  • May 14, 2020
  • 2 replies
  • 10104 views

Everytime I open an PDF attachment now, a window pops up asking me to start a new 7 day trial and will not let me look at the PDF.  If I close the pop up window, adobe closes.

Isn't adobe reader a free app and I should not have to click to start a free trial.  

    2 replies

    M
    mark@tibay.com
    Participant
    May 14, 2020

    I have 6 Licenses of Acrobat Pro DC and the 7 day free trial window pops up and I cannot open a pdf document.

      R
      Adobe Employee
      ravinderg62643219
      Adobe Employee
      May 18, 2020

      Hi,

       

      Apologies for the trouble you had using Acrobat.

      1. If you have purchased Acrobat Serial key, please use the correct Acrobat installer from 

      https://helpx.adobe.com/in/download-install/kb/acrobat-2015-downloads.html

       or 

      https://helpx.adobe.com/in/download-install/kb/acrobat-2017-downloads.html

       

      2. If you have purchased Acrobat DC subscription, please ensure to sign in with correct Adobe ID on which you have purchased the subscription.

      D
      defaultkts0793gk36z
      Participant
      July 17, 2021

      I have a subscription that shows current paid and active, I have the same problem..

      Signing in and out ands back in does nothing!?

      What next

       

        T
        Test Screen Name
        Legend
        May 14, 2020

        This is some other app which has a free trial. Probably Acrobat Pro. Uninstall it, and let the free Reader run free...

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