Free trial

Question

Help, I signed up for the free trial which will begin charging after 10 days. The email I used had an error in (one letter missing) so it has sent the confirmation etc to a none existent email address. Because I cant accept the link will it still charge me? I also cant get on to sign in because it keeps sending authorisation links to this fake email. Help!

Amal. · Answer

Hi Liam

Hope you are doing well and sorry to hear that. As described you have entered the wrong email to subscribe to the services.

Do you remember this wrong email used for subscribing? If yes, you can update/change the email as described in the help page https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html#HowtocreateorupdateyourAdobeID and see if that works for you.

If you still wish to cancel, please check out the help page - https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Regards

Amal

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