Freezing on print

[Casey291664766j1z]

Adobe is freezing and force closing while i try to print a pdf. I tried to run an update, it sat for 4 hours with no movement. Canceled the update, tried to repair instillation and it freezes then says 'cannot install while another program is installing'. restrarted the computer, verified i have no instillations happening, and its still telling me it cant repair, and its also telling me it cant update. I have to get these printed today, but it wont even let me uninstall adobe to try to reinstall it.

[AkanchhaS]

Hi @Casey291664766j1z 

Sorry to hear about the trouble caused.

Thank you for sharing all the troubleshooting steps performed.

Once 

1. Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

No luck? Then

1. Please, Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

If it still doesn't work, do let us know.

Thanks,

Akanchha 

[default3txbyhshndgz]

What does the first step test for exactly? I did it and it printed. Does it mean I keep those settings off? or is it an indication of another step that needs to be done? If so what?

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

As the application is working fine after you turned off the protected mode (For testing only), please go through the help page https://adobe.ly/4954lZr

Also, make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

Regards

Amal