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R
roberts82983964
Participant
November 4, 2018
Answered

from adobe creative cloud, back to Adobe Acrobat Pro

  • November 4, 2018
  • 2 replies
  • 719 views

Hello everybody,

I really need your help!

In January 2014, I purchased and registered Adobe Acrobat Pro Version 11 for Macos. Years later, in 2016, I then purchased the Adobe Creative cloud abo, I never did get all functions and programs used and has therefore terminated this ABO again

Now I wanted to go back to my Adobe Acrobat Pro Version 11 for Macos, but unfortunately that does not work, adobe always refers me to the Adobe Creative Cloud subscription which I have to buy.

For You information:

Adobe Acrobat Pro Version 11 for Macos is still registered under my Adobe Profil.

Thanks for help,

Robert

This topic has been closed for replies.
Correct answer Adorobat

Hi Robert,

As per the issue description mentioned above, you want to install Acrobat XI Pro on your Mac machine, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a perpetual license for Acrobat XI as well as subscription for Creative Cloud (currently canceled).

Please try following troubleshooting steps:

1- Run cleaner tool on the machine which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine.

3- Download and install Acrobat XI on the machine from here: Download Acrobat XI, Acrobat X.  You need your Acrobat serial number to complete the installation.

To locate the serial number: Find your serial number

Let us know if you need any further help.

Shivam

2 replies

Adorobat
AdorobatCorrect answer
Participating Frequently
November 6, 2018

Hi Robert,

As per the issue description mentioned above, you want to install Acrobat XI Pro on your Mac machine, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a perpetual license for Acrobat XI as well as subscription for Creative Cloud (currently canceled).

Please try following troubleshooting steps:

1- Run cleaner tool on the machine which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine.

3- Download and install Acrobat XI on the machine from here: Download Acrobat XI, Acrobat X.  You need your Acrobat serial number to complete the installation.

To locate the serial number: Find your serial number

Let us know if you need any further help.

Shivam

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 4, 2018

Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

F
Frank296573475vex
Participant
April 30, 2023

The query and response for  Robert was in 2018 and refers to Acrobat XI Pro on a Macos.  Is that advice still current ? 

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