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kash50
kash50
Participant
September 12, 2017
Question

Full Uninstall - How to remove leftover files/programs, including genuine software integrity service?

  • September 12, 2017
  • 4 replies
  • 130534 views

I have uninstalled Adobe Acrobat, but some files/programs remain.  In particular, Adobe Genuine Software Integrity Service continues to run despite having no Adobe software installed.

How do I uninstall this service?  There does not appear to be an uninstaller available.

    4 replies

    T
    Terry24717380rgzn
    Participant
    November 3, 2024

    Why is it still so difficult to get rid of this program?

     

    My copy of Photoshop Elements stopped working, I keep getting an error that it isn't registered, even though it is. I tried reinstalling and used the code on the box I bought from a shop a few years ago - yes it is a genuine product, I have a receipt as well.

    Any way, as it wouldn't work I decided to uninstall all Adobe software - it's too expensive.

    I discovered that Adobe Genuine Software is STILL installed - despite the website saying it would be uninstalled when there are no Adobe products - which there aren't.

    I've tried uninstalling it, it just reappears instantly - it's ridiculous that we have to root around in folders to remove this - it's like having a virus that just keeps reappearing every time you delete it.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 19, 2025

    Hi @RustyKnightUK,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    In case you are still looking for a solution, you can run the Acrobat cleaner tool https://adobe.ly/4hHfCnD, reboot the computer once.

     

    This should ensure that any files related to Acrobat is removed from your device.

     

    Hope this helps. 


    -Souvik

    admanx2
    admanx2
    Participant
    November 24, 2018

    Hi! You can disable and delete this service in TASK SCHEDULER and then delete the ADOBE folder in C:\Program Files (x86)\Common Files.

    Cheers!

      S
      sangeeta21
      Participant
      June 27, 2018

      You can refer to the video

      How To Disable Adobe Genuine Software Integrity Service - YouTube

      S
      simonl52437513
      Participant
      August 9, 2018

      That still leaves all that files on the system, registry etc - nothing of a clean uninstall at all!

        J
        jasonpcochrane
        Participant
        December 1, 2018

        This is the uninstaller you want:

        Use the Creative Cloud Cleaner Tool to solve installation problems

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          September 12, 2017

          Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

          kash50
          kash50Author
          Participant
          September 12, 2017

          I have ran the clean up tool and restarted the PC.

          However, Adobe Genuine Software Integrity Service is still installed and running on my machine.

          This software is installed to "C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient", and there is no uninstaller in this directory.

          I am no longer running any Adobe software, so I don't need this software license service.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            September 13, 2017

            delete the adobe folder then.

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