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Full Uninstall - How to remove leftover files/programs, including genuine software integrity service?

Community Beginner ,
Sep 11, 2017 Sep 11, 2017

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I have uninstalled Adobe Acrobat, but some files/programs remain.  In particular, Adobe Genuine Software Integrity Service continues to run despite having no Adobe software installed.

How do I uninstall this service?  There does not appear to be an uninstaller available.

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Install update and subscribe to Acrobat

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Adobe Community Professional ,
Sep 12, 2017 Sep 12, 2017

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Community Beginner ,
Sep 12, 2017 Sep 12, 2017

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I have ran the clean up tool and restarted the PC.

However, Adobe Genuine Software Integrity Service is still installed and running on my machine.

This software is installed to "C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient", and there is no uninstaller in this directory.

I am no longer running any Adobe software, so I don't need this software license service.

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Adobe Community Professional ,
Sep 12, 2017 Sep 12, 2017

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delete the adobe folder then.

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Community Beginner ,
Sep 12, 2017 Sep 12, 2017

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I have moved the folder for now to prevent the program from successfully starting, but this is not a desirable approach.  What about components of this software left over elsewhere, in registry, in startup, etc.

Is there anyway to e-mail Adobe's technical support about this?  Do Adobe technical support staff reply on these forums?

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Adobe Community Professional ,
Sep 13, 2017 Sep 13, 2017

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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New Here ,
May 11, 2021 May 11, 2021

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WOW, use an insecure browser to contact support.

Hard to be impressed by this product.

 

All we want is a proper uninstall routine.

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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LATEST

Please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

quote

WOW, use an insecure browser to contact support.

Hard to be impressed by this product.


By @Gareth5FCB

I'm using a browser for my banking and I feel very secure.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 27, 2018 Jun 27, 2018

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New Here ,
Aug 09, 2018 Aug 09, 2018

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That still leaves all that files on the system, registry etc - nothing of a clean uninstall at all!

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New Here ,
Dec 01, 2018 Dec 01, 2018

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New Here ,
Jul 05, 2019 Jul 05, 2019

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None of these methods fully remove the Adobe Genuine Software Integrity Service or Adobe Genuine Software Service.  This is in direct violation of user trust to leave behind services like this when all your products are installed.  This is actually part of the reason I discontinued use of your products and have begun recommending my film editors move to Final Cut.

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New Here ,
Aug 14, 2019 Aug 14, 2019

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Hey man,

Open task manager and end both Adobe Genuine Software Integrity Service and Adobe Genuine Software Service, then delete the whole Adobe folder in Program Files and Common Files. Hope that works for you I just experienced the same thing.

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New Here ,
Oct 13, 2020 Oct 13, 2020

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thank you so much

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New Here ,
May 11, 2021 May 11, 2021

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I absolutely agree, this is very poor programming indeed.

Once all adobe products are uninstalled from control panel there should be no adobe software on the machine, there should be no adobe folder anywhere, there should be no registry entries.

Made even worse by the fact that there is still running 'Background Processes', wow that is poor.

Made even worse that it is still hapening.

I understand I can end the task and delete the folder but this is a poor approach that should have ended with windows 1, this is not even a real solution as there is still registry entries that are calling these background tasks.

 

I do not care that my employer has purchased an adobe licence for me, I will not be installing or recommending any adobe product while this practice continues.

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New Here ,
Nov 23, 2018 Nov 23, 2018

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Hi! You can disable and delete this service in TASK SCHEDULER and then delete the ADOBE folder in C:\Program Files (x86)\Common Files.

Cheers!

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