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Participant
July 2, 2020
질문

Get "filter failed" error message when trying to print to HP LaserJet P1102w printer

  • July 2, 2020
  • 9 답변들
  • 40614 조회

Recently when I try to print PDF documents from Adobe Acrobat DC, to my LaserJet P1102w, I get the error message 'Stopped "- filter" failed' as the job freezes/fails in the print queue.  This seems to happen with all PDF documents.  I can print to other HP printers (not a P1102w) in my household.  I am on a Mac running Catalina 10.15.5. 

 

This "filter failed" error message is unique to printing from Adobe Acrobat DC on this printer.  I can print documents from Word to this printer,  with no problem.  I can also print from Photoshop to this printer with no problem.  I can also open PDFs in Safari and print them to this printer.  So this error happens with all PDF documents getting printed from Acrobat DC, to this printer.

 

This behavior is recent.  The printer has worked successfully for months.  It might have come in when I updated Acrobat DC in the past few weeks.  So I think it is a new bug introducted in Acrobat.

 

I have tried deleting this printer and driver, and reinstalling the HP printer drivers for this printer but it has not helped.

 

I am connected to the printer with a USB cable.

 

I am a Creative Cloud subscriber.

이 주제는 답변이 닫혔습니다.

9 답변

Participant
November 25, 2024

So another year has gone by and I still can't print PDFs from Acrobat Pro despite may happy hours spent trying all of the sugested fixes. It seems utterly stupid that I have to send my PDFs to Preview in order to print them. It's been almost four years since I first started having this problem. 

How about applying some of that AI development time to solving a real world problem? 

Kevin Stohlmeyer
Community Expert
Community Expert
November 25, 2024

@Roger5F91 this is an old issue normally resolved by updating the printer drivers - it has nothing to do with Acrobat.

https://discussions.apple.com/thread/8284346?sortBy=rank

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Cant-t-print-Filter-failed-on-mac-os-12-1/td-p/8278612

etc etc. Google your specific printer brand/model and filter failed to see what their support has for a resolution.

Participant
November 25, 2024

I've long since upgraded to the most recent drivers and firmware on the printer. (checked again today for updates, nothing new since 2020). Other software prints the same PDFs successfully using the existing drivers suggesting it's an Adobe problem, not a print dirver problem. 

 

Meanwhile, Help. Adobe.com says "Solution: We are working toward fixing this issue. Meanwhile, you can print your PDF file as an image. Learn how to specify the resolution and print a PDF file as an image."  This suggests pretty strongly they know it's a problem and haven't fixed it yet. 

 

I'd love to talk HP or Apple or anyone into solving the problem, but given that it's only a problem in Acrobat that seems unlikely. 

Participant
December 8, 2023

Acrobat updated itself recently and I now have this "filter failed" problem. The "reset printers" approach outlined above did nothing to change the behavior. I am unable to print any PDF, which renders the program (and the whole idea of PDF's to some extent) rather useless for my purposes. Any solutions on the horizon?

Mac OS 14.0

Acrobat Build: 23.6.20380.0

HP Color LaserJet Pro M478f-9f

janes_p
Inspiring
December 8, 2023

No solutions so far - I am having this problem for many years now (macOS many versions on Intel and Apple Silicon), and despite countless outreaches, Adobe was so far unable (or unwilling) to solve the issue (ridiculous in the light of all the new AI announcements).

I found this thread - https://discussions.apple.com/thread/254401010?login=true&sortBy=best, which provides at least a structured (albeit very technical) way for further root cause analysis, but so far I did not yet have time to investigate further.

Participant
October 21, 2023

I had the same problem.  I tried many potential solutions, and nothing worked.

 
IF it is just SOME pdfs, it could be security added to the pdf before it is sent to you that prevents you from printing it.  If it is a PDF, and if it is a filter error, the author may have put Adobe's security enhancements on it to limit printing -- this happened with my Amtrak ticket.
Abambo
Community Expert
Community Expert
October 21, 2023

If the security settings are the issue: Ctrl/Cmd D (document properties) – check the security settings. If they allow printing, then the issue is not caused by the settings.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
July 18, 2023

MacOS Ventura (latest/something or other)
HP Color Laserjet M653 - not exciting, but the error is printing an invoice.

Had this happen to a customer this morning.  After verifying that the issue only occurred when printing a PDF from Acrobat, not Preview.  Down the rabbit hole with color, .ICC, etc. but ultimately had a tray error pop up on the printer during some seemingly random interaction when testing.  At any rate, there was a checkbox to "Allow Acrobat to Choose Paper Source Based on Document" checkbox that, when ticked caused the error to go away.  When un-ticked back to "filter failed".  I suspect the error is in-fact with HP, but only when interfacing with the Acrobat printer outputs.

Hope this helps someone.

janes_p
Inspiring
July 18, 2023

Thanks Ryan!

 

In my case it's a Brother MFC-9970CDW which causes the error. My guess is that it's not a printer issue, but rather Acrobat's poor handling of printer driver return codes (users with oder printer models reported similar errors). Printing from Word, Excel, PowerPoint, Preview, ... works fine.

 

As printer settings are different for every manufacturerer, I don't have your your (HP) option available.

 

I keep hammering on Adobe for years now to properly investigate the root cause of the error message, with no result so far.

 

In addition, with every macOS update I have more difficulties to get my scanner to work (most recent Brother scanner drivers are dated 2019).

 

Although my Brother printer is very sturdy and in a good condition, I just ordered a more modern device, hoping for more up-to-date software drivers.

janes_p
Inspiring
July 18, 2023

Addendum - I just got my new Brother MFC-L3770CDW up and running - everything is now working flawlessly (out of the box), both printing and scanning from Acrobat are fine.

Kevin Stohlmeyer
Community Expert
Community Expert
December 27, 2022

We had the same issue way back when. Our work around was to print using a generic driver, not hte specific HP driver. This was a known HP desktop printer issue at the time.

janes_p
Inspiring
July 16, 2022

This issue exists for many years now (for me since 2019). It is very specific and only occurs while trying to print directly from Acrobat (printing from all other applications works fine). I am on macOS (curretnly Monterey 12.4, but same issue with many previous versions). I have also seen Windows users reporting this issue. My printer is a Brother MFC-9970CDW.

 

I have reported the issue many times and invested hours (if not days) trying to get it fixed, going through all suggested procedures - with no success so far. I suspect a corrupted / incompatible leftover file somewhere in the Acrobat installation. Adobe appears to have clean-up issues, see my report from 2018:

 

https://community.adobe.com/t5/acrobat-discussions/acrobat-no-longer-opening-files-with-macos-high-sierra-security-update/m-p/9818622#M99018

 

My previous reports (since 2019):

 

https://community.adobe.com/t5/acrobat-discussions/failed-printing-pdf-documents-after-update-to-macos-catalina/m-p/11491356/page/2#M280528

https://community.adobe.com/t5/acrobat-discussions/cannot-print-any-pdf-file-macos-high-sierra-10-13-2-error-can-t-open-private-var-spool-cups-tmp/m-p/12424547/page/3#M331940

https://community.adobe.com/t5/acrobat-reader-discussions/unable-to-print-pdf-files-using-acrobat-reader-dc-ver-2019-010-20098/m-p/12424582#M84042

 

Despite several reports, it appears that Adobe is unable/unwilling to systematicallly investigate the root cause of the issue (very unprofessional, very frustrating).

 

ADOBE, GET PROFESSIONAL - instead of instructing your customers to reinstall (and thereby wasting their time with this trial and error approch), pass this ever lasting issue to your engineering department for a professional root cause analysis and come back with an evidence based remediation procedure!!

 

(I am an engineer by myself, and I would be out of business if I would treat my customeers in this manner)

 

I am happy to work with engineering and provide any log files and other information if required.

 

 

janes_p
Inspiring
July 16, 2022

Printer queue wit herror message

Amal.
Community Manager
Community Manager
July 19, 2022

Hi there

 

Please go through the similar discussion on the Apple help page https://discussions.apple.com/thread/252900210?answerId=255448069022#255448069022 and see if that works.

 

Regards

Amal

Participant
December 14, 2020

Well, I reset the printer driver as suggested and all my drivers were deleted. Now I have to download and reinstall. Not helpful!!

Participant
January 5, 2021

This appears to be more of an Acrobat DC issue, I am getting "Filter Failed" on my MacBook running OS 10.15.7 Catalina. 

Any PDF trying to print using Acrobat DC will fail, If I open the same document using Preview on my Mac or Reader DC on my VM through the same printer (A Canon C3530i) I will get no issues.

 

ls_rbls
Community Expert
Community Expert
January 5, 2021

Just yesterday someone found a solution  with the assistance of Dov Isaac.

 

Even though the problem that the user posted in the topic was different than yours, the issues were related to having a parallel installation of both Adobe Reader DC and Acrobat Pro DC in the same system. 

 

The solution that the user found was to uninstall Reader DC, and additionally, he used the Acrobat Cleanup and Repair tool to remove all traces of the software. See if that is the issue and all issues were resolved.

 

See if if that is the case.

Legend
October 26, 2020

For those seeing issues in late October 2020: The signs are that HP messed up with some of their printers in Mac, revoking the stuff that your printer driver needs to run (so, no need for you to update software, it just stopped!) https://www.theregister.com/2020/10/23/hp_printer_macos/

Amal.
Community Manager
Community Manager
July 2, 2020

Hi there,

 

We are sorry for the trouble. As described you are getting the error message 'Stopped filter failed' when you try to print the PDF files from Acrobat DC.

 

As you have already tried removing the printer driver and firmware and reinstalling it without any success, please try to reset the printing system as described below and see if that works for you.

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

 

Keep us posted with the result

 

Regards

Amal

 

 

 

Participant
July 2, 2020

Does resetting the Printer system delete all my printers? I have put a lot
of time getting the drivers and printers installed for the various places I
worked. I don't want to delete all the printers.

Can Adobe fix the bug that causes this?

ls_rbls
Community Expert
Community Expert
July 2, 2020

++ Adding to the discussion:

 

I think that with every Acrobat update, the scanning software, printer drivers and the firmware drivers should be updated as well.  https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-series/4110394/model/4110306

 

I would say that it won't hurt to try and manually download the latest drivers (if available) from the device manufacturer's website and re-intsall them following the recommended HP guidance.   Always backup your data before committing to any changes.

 

In addition, by letting the operating perform its  own automatic updates it sometimes conveniently installs drivers automatically but they may be generic ones picked by the OS rather than the printer utility software