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3

Get Started Pop-Up every time I open Acrobat

Community Beginner ,
Sep 29, 2023 Sep 29, 2023

I refreshed/reset my Windwos 11 PC. I have a fresh install of Acrobat Pro. The last several days I keep getting this Getting Started window. I have unchecked "Show me adobe message is the preferences but it still persists. I found a thready with antoher user having the same problem but the remedy appears to be a secret and privately shared.

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General troubleshooting , How to
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Community Beginner ,
Sep 29, 2023 Sep 29, 2023

Thank you, Adobe - the registry edit corrected the problem.

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New Here ,
Oct 01, 2023 Oct 01, 2023

Hi there,

I have the same issue. Can you please post the solution for all of us?

Cheers

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Community Beginner ,
Oct 01, 2023 Oct 01, 2023

From Support I received. This does involve a registry manual edit. In the below location, I did not have the "bHighbeamNoticeShown" DWord in this location. I Manually navigated and added this 32bit DWORD  Modified the entry from 0 to 1. - My issue was corrected. Anyone reading this I will assume knows how to open, navigate and use RegEdit. 

 

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\UsageMeasurement] "bHighbeamNoticeShown"=dword:00000001 

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New Here ,
Oct 01, 2023 Oct 01, 2023
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Thanks very much.

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