Getting "Bad widths" errors using Adobe Acrobat DC 2019

Community Expert ,
Dec 04, 2019 Dec 04, 2019

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As of late, I have been getting repeated "bad width" errors. I create long books in InDesign, then export the books to PDF. I use Indesign CC 2019 and Acrobat Pro DC 2019. Nothing in my workflow has changed recently. But in the past few weeks, I repeatedly get "bad widths" errors. Sometimes it's with Arial, and sometimes Tahoma. 

 

Screen Shot 2019-12-04 at 10.15.12 AM.png

 

 

  • I have placed into my InDesign documents large 11x17 engineering drawings. When I check those PDFs, they are fine and do not have any font errors.
  • When I export those pages ass standalone PDF files, they are fine and contain on font errors. 
  • But often, when I export them as a part of the book is when I get the font errors.
  • I have been using these large engineering drawings literally for years without issue.

Screen Shot 2019-12-04 at 10.28.11 AM.png

 

Another Acorbat user told me to open Preflight and run "Create Inventory." I did that and it came up with the list of fonts. Indeed, the missing font was found.

 

Screen Shot 2019-12-04 at 10.16.34 AM.png

But here's what's really weird. Even in the Inventory Report, there was a font error! And that was a file created entirely by Acrobat.

Screen Shot 2019-12-04 at 10.27.26 AM.png

Why these sudden errors? I don't know if this is an InDesign issue or an Acrobat issue.

 

Any ideas?

 

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Edit and convert PDFs , Print and prepress

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correct answers 2 Correct answers

New Here , Apr 22, 2020 Apr 22, 2020

it seems due to font file has some issues.

I met similar issue when I use Adobe Font to generate PDF format document.

I use *.otf firstly, but one font always report bad widths issue, so I tried to download another one, and finally when I use *.ttf, this issue fixed.

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Community Beginner , Sep 13, 2022 Sep 13, 2022

After scouring the itnernet and finding no helpful answers I finally was able to solve this issue and am documenting my steps here in case it might help someone else.

 

Background: I was creating an interactive PDF (PDF 1) in InDesign and part of the content was embedded pages from another PDF (PDF 2). PDF 2 had scanned images in it. It looks like PDF 2 was creating custom subset fonts for the text in those scanned images. I had a 'Verdana 2474' font that was giving this error, even though I never

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Adobe Employee ,
Dec 05, 2019 Dec 05, 2019

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Hi there 

 

We are sorry for the trouble. As described above. you are getting the error ' font contains bad widths'

 

Please try to recreate the PDF as follows.

Open the PDF file >  Go to File > Save as other > Press Ready PDF

 

Also make sure you have the latest version 19.21.20056 of the Adobe Acrobat DC. Go to Help > Check for Updates.

 

If it still doesn't work, please share the sample file with us through private message for further testing. Click on the message icon on the top right corner to start the private message.

 

Let us know how it goes

 

Regards

Amal

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Explorer ,
Dec 29, 2021 Dec 29, 2021

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Amal,

 

I received the same original error during document optimization. I tried following your instruction for saving as "Print Ready PDF". For me, this step produces a new error, "There was an error processing a page. Invalid ColorSpace."

 

I suspect the problem has nothing to do with the font at all. My shop has been using the font identified by the first error for years. This font has only recently become the indicator of a problem. So, if the font is truly the source of the problem, it will be due to local file corruption. Therefore, trying the same process on a different computer with the font already installed will confirm this if the same errors do not appear. And, if so, reinstalling the font will be the remedy, even if not at first try. The reinstall might include first manually removing the font and/or acquiring a new copy of the font files to install.

 

I am only working with the document now to make digital copies available on January 1. So, since I do have a copy that seems to be fine, any resolve is too late to worry about for this publication. The professional printing service has already produced the document now causing the error (I should also note, without any problems reported back).

 

Despite the errors, the document does get optimized, fully exported, and seems to render fine. And, I cannot find any obvious issues with the text or the colors. I will continue examining the prints (once they arrive) and future publications more closely for a while. Though, for now, it seems safe to just ignore the errors in my case.

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New Here ,
Apr 22, 2020 Apr 22, 2020

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it seems due to font file has some issues.

I met similar issue when I use Adobe Font to generate PDF format document.

I use *.otf firstly, but one font always report bad widths issue, so I tried to download another one, and finally when I use *.ttf, this issue fixed.

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Hi there 

 

We are glad to hear that the issue got fixed

 

Feel free to contact us for any assistance required in the future

 

Regards

Amal

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New Here ,
Oct 08, 2020 Oct 08, 2020

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I am having the same issue when exporting InDesign to pdf. error: "the font 'uiwvmp+*arial-bold-7786' contains bad /widths"

the font is Arial, so I cannot delete or re-install it. please help.

 

Also, i get "Version 4 ICC Profiles were converted to version 2 ICC Profiles during PDF Export". what is this all about?

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New Here ,
Oct 08, 2020 Oct 08, 2020

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Just to add, i am not even using Arial in my document!

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Community Beginner ,
Sep 13, 2022 Sep 13, 2022

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LATEST

After scouring the itnernet and finding no helpful answers I finally was able to solve this issue and am documenting my steps here in case it might help someone else.

 

Background: I was creating an interactive PDF (PDF 1) in InDesign and part of the content was embedded pages from another PDF (PDF 2). PDF 2 had scanned images in it. It looks like PDF 2 was creating custom subset fonts for the text in those scanned images. I had a 'Verdana 2474' font that was giving this error, even though I never used Verdana anywhere in the document. Turns out if was the Verdana in one of the images in PDF 2.

 

1. In Indesign I used Find Font (Type > Find and Replace Font...) to find where the offending font was located. It was a graphic from an embedded PDF 2 page. I deleted that embedded page and created a graphic manually to replaced it.

2. I used Find Font to verify the font that was giving the error was no longer in the document.

 

3. Re-exported it and the error went away.

 

Hope this can help someone else in the future.

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