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Julie29465327wk2e
Participant
April 18, 2023
Frage

Getting the message that I have exceeded the page limit for my license

  • April 18, 2023
  • 2 Antworten
  • 11705 Ansichten

I am trying to send a document out for esignature but keep getting the message that I have exceeded my page limit.  Further:

"This document cannot be sen out for e-signature because it exceeds the page limit for your license"

I have never encountered this and I REALLY need to get this document out to be signed.  

 

I have Adobe Pro

Dieses Thema wurde für Antworten geschlossen.

2 Antworten

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 18, 2023

Hi Julie29465327wk2e,

 

Thank you for reaching out.

 

Please let us know the number of pages in the file you are sending for signature.

There are limits set to the level of the Acrobat Sign plan you are using. You may refer to the following help document for more information: https://helpx.adobe.com/sign/using/transaction-limits.html.

 

Thanks,

Meenakshi

K
Kareena24257597ujui
Participant
June 2, 2023

I am expereincing the same issue.  I have a Adobe Pro and have uploaded a document that is 2.8MB (I condensed the file just to be sure) and 29 pages.  I am well under the limits.  I would appreciate any assistance 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    July 19, 2023

    I am having the same issue with 1 4 page document!  Have you figured out the issue?

    Please LMK

    Andrea


    Hi at22224

     

    Thank you for reaching out. 

     

    Please refer to the information provided in the following help document on transaction consumption: https://helpx.adobe.com/sign/using/adobesign-transaction-consumption.html. 

    Also, refer to all transaction limits mentioned here: https://helpx.adobe.com/sign/using/transaction-limits.html.

     

    As mentioned above, you have only a 14-page document. Would you mind sharing the document with us to replicate the behavior? 

    Do you experience this with any other document? 

     

    We will wait for your response for further investigation on this.

     

    Thanks,

    Meenakshi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 18, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    J
    Julie29465327wk2eAutor
    Participant
    April 18, 2023

    You are very correct, it is very difficult to navigate!  I just want to get back to work and it is very frustrating.  Thank you for your assistance and advice.  I appreciate any help I can get!!  

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 18, 2023

    no problem. hopefully, one of the acrobat experts will be able to offer something helpful.

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