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brainstewn
Known Participant
May 3, 2023
Answered

Google Drive * MacOS * There was a problem reading this document (109)

  • May 3, 2023
  • 2 replies
  • 1524 views

I am using MacOS Ventura

Whenever I open, edit and try to save (or save as other) a document that is in my desktop google drive folder I get these errors

"The document could not be saved. There was a problem reading this document (109)" 

"The document could not be saved. Bad parameter."
"The PDF document needs to be saved before it can be optimized. Do you want to save and continue?"

"The document could not be saved. The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

 

Sometimes When I choose to save it to my desktop folder it saves fine other times I get an error 109 or similar. 
How do I authorize the google drive folder to play nice with Adobe Acrobat 2022.003.20314

This topic has been closed for replies.
Correct answer gary_sc

Hi, @brainstewn. Have you given Acrobat "permission" to access that folder?

 

This is not an Adobe issue; it's an Apple feature — preventing applications you didn't ask from accessing areas where you might not want something being done. The following instructions show you how to let applications you do know about to do what you want.

 

Go into the System Settings and select the Privacy & Security tab on the left, then First Full Disk Access, and after finishing that, select the Accessibility option. [Note: the location of the tabs may or may not match what I’m showing.]

 

 

 

If you do not see Acrobat listed, click on the "+" button at the very bottom, which will open a Finder's window into the Applications folder. Select Acrobat Pro. Be sure to slide the On/Off button to On (to the right). You may need to enter your administrator's password at some point. You also may need to quit Acrobat and reopen.

 

 

 

If this doesn’t work yet, then also do the Accessibility tab and turn on that button as well.

 

Please let us know if that works or not.

 

2 replies

B
brainstewnAuthor
Known Participant
May 3, 2023

Thank you Gary!  I had assumed acrobat had full disk access and now realize it did not.  THANK YOU, this fixed the problem.

gary_sc
Community Expert
gary_scCommunity ExpertCorrect answer
Community Expert
May 3, 2023

Hi, @brainstewn. Have you given Acrobat "permission" to access that folder?

 

This is not an Adobe issue; it's an Apple feature — preventing applications you didn't ask from accessing areas where you might not want something being done. The following instructions show you how to let applications you do know about to do what you want.

 

Go into the System Settings and select the Privacy & Security tab on the left, then First Full Disk Access, and after finishing that, select the Accessibility option. [Note: the location of the tabs may or may not match what I’m showing.]

 

 

 

If you do not see Acrobat listed, click on the "+" button at the very bottom, which will open a Finder's window into the Applications folder. Select Acrobat Pro. Be sure to slide the On/Off button to On (to the right). You may need to enter your administrator's password at some point. You also may need to quit Acrobat and reopen.

 

 

 

If this doesn’t work yet, then also do the Accessibility tab and turn on that button as well.

 

Please let us know if that works or not.

 

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