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Hand tool also selects objects, instead of only panning; isn't "selecting" what the Select tool is for?

Community Beginner ,
May 04, 2018 May 04, 2018

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I am using the hand tool to quickly pan through pdfs. Frequently, instead of panning, the hand tool selects an object on the page, instead of panning. Why on earth would you confuse the user interface by providing a distinctly separate tool (the select tool) for the purpose of selecting an object, and then also include that same functionality in the panning tool?

I see that someone half-way thought this through by providing an option under Preferences > General for "Make Hand tool select text & images", which I have deselected. However, this doesn't actually fix the issue. The panning tool still selects text objects! How do I make it stop this?

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Adobe Employee ,
May 04, 2018 May 04, 2018

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Hello Daniels,

We apologize for the inconvenience caused, as per the description above, the Hand Tool selects objects instead of scrolling/panning in a PDF, Is that correct?

Please navigate to Edit>Preferences>General>uncheck "Make hand tool select text and images">click Ok>Close the PDF and Acrobat>Launch Acrobat and the PDF and check.

You can also set the Page layout style from Acrobat's Preferences Edit > Preferences > Accessibility > Always use Page Layout Style > Single Page Continuous and see if this brings any difference.

Also, check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Community Beginner ,
May 04, 2018 May 04, 2018

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The Hand Tool does both. If I click on an empty space in the pdf and move the mouse, it pans. But if I mistakenly click on an object (which is difficult not to do), and move the mouse, it just selects the object and doesn't pan.

I tried all three suggestions and the behavior is unchanged.

Thanks.

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Adobe Employee ,
May 04, 2018 May 04, 2018

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Is it specific to one PDF file it with all the PDF file? What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine?

Regards,

Anand Sri.

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Community Beginner ,
May 04, 2018 May 04, 2018

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It is with some PDF files, not a particular one. Some behave this way, some do not.

The version is 2018.011.20038

This is a Windows machine.

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Adobe Employee ,
Jun 29, 2018 Jun 29, 2018

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Hello Daniels,

Sorry for the delayed response and inconvenience caused. Please install the latest update/patch of Acrobat from help>check for updates or install them manually from the URL DC Release Notes — Release Notes for Acrobat DC Products

Let us know how it goes with the latest patch.

Thanks,

Anand Sri.

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New Here ,
May 28, 2021 May 28, 2021

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FYI, this is still an issue 3 years later. Exact same situation and settings checked as daniels. Please fix this. 

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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I am still having this problem as well.

 

"Make hand tool select text and images" has always been unchecked in my settings, however any time I pan in a PDF it selects any chunk of text the cursor happens to land on, and then doesn't pan.  I can't actually do anything with the selected text because it is just a print of a DWG file and the text doesn't actually exist on the PDF, which is extra infuriating. 

 

When I check the "Make hand tool select text and images" the pan tool works fine until it happens upon a chunk of text; then it does the same thing again, selects the text, does nothing with it, but then it also breaks the pan tool.  As soon as I try to pan again, it works like the select tool creating a blue selection box instead of panning, even though the pan tool is highlighted in the tool bar.  Then I have to right-click to delete the blue selection box and in order to pan again.  This preference selection box is completely broken.

 

For this reason I have given up on the pan tool, it is useless.  I just use the scroll wheel, and Shift+Scroll to navigate in "Fit to window width and enable scrolling" mode.

 

I pray that Google or Microsoft create a new standard file type for documents since PDF is so outdated and buggy.

 

-Paul

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New Here ,
Sep 12, 2022 Sep 12, 2022

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It is 2022 amd I am having the same issue. It happens with all the documents. Unbelievable.

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New Here ,
Oct 13, 2022 Oct 13, 2022

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same here

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New Here ,
Oct 14, 2022 Oct 14, 2022

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I have gone to Bluebeam, primarily for this reason, though there are many other ways in which it is better software than Acrobat. I wish it were not the case, so I can stay within the Adobe interface for all of our production.

 

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