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17

Help! Fillable PDF calculations, grand total, is not calculating.

Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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I’ve created a basic fillable PDF with calculations, multiplying only 2-columns to generate the total for each line item. Then the Sum total of all those at the bottom. Example: Qty x Employee Price = Total. Then all the Totals added up to equal the grand total (plus shipping). The issue I’m experiencing is that the grand total doesn’t add up. 

 

In the Calculations Tab – I have it set to Sum and I’ve checked all the necessary fields to do the calculation.

 

The only thing I noticed that would work is if I add a number to one of the other fields then the number will register and show up. See screenshots. 

 

I don’t want customers putting in the number and assuming that the lower price is correct. 

 

What can I do to fix this issue? 

 

1-Grand Total NOT calculating

1-Grand Total NOT calculating.png

 

2-Calculations Tab

2-Calculations Tab.png

 

3-Grand Total CALCULATED only if I add an input in the other fields (example below: adding "1" into qty)

3-Grand Total CALCULATED only if I add an input in the other fields.png

TOPICS
General troubleshooting , How to , PDF , PDF forms

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correct answers 1 Correct answer

Community Expert , Nov 09, 2023 Nov 09, 2023

Check field calculation order, select 'Prepare form' tool, click on 'More' then 'Set field calculation order', field that calculate first should be on top.

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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Check field calculation order, select 'Prepare form' tool, click on 'More' then 'Set field calculation order', field that calculate first should be on top.

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Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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Would you be able to show me where the 'More' button is?

Screenshot 2023-11-09 at 12.15.51 PM.png

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Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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I found it and the total is at the top.

 

Screenshot 2023-11-09 at 12.27.34 PM.png

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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It should be at the bottom because it calculates last.

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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There is no 'More'  in new interface.

tempsnip.png

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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Thank you!! That fixed the issue! You're an Adobe Acrobat Genius!

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