Help, I can't send documents by email, nor share

[dudu1953]

Since a while, (since updating Mac or updating Acrobat I can't anymore share a document or send by email, send for comments, etc.

Checked plugins in the preferences and "Sendmail is not loaded". is this the problem? How do I load Sendmail?

Help!!!

Karl Gabor

[AkanchhaS · Accepted solution]

Hi Dudu,

Looking at the information shared above, i believe you are trying sending the PDF file via Email option available in the Acrobat DC desktop application?

If yes, then you may check the below options and see if that helps-

• Check if you have the latest patch installed for the Acrobat or not? Open Acrobat>Help>Check for update
• Refer to the help article Attach to email option is not working | Acrobat DC, Acrobat Reader DC  and follow the Step-2
• If it still doesn't help, then you may try further troubleshooting steps.

Let us know the update on this.

Regards,

Akanchha

[Tom2546262454zg]

I tried step 2 - made no difference. Attached is a screen shot of the error message I see.  

Microsoft® Outlook® for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20132) 64-bit

Account Detail:
User Rights: Regular
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 365_64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 18360080 KB
Available Virtual Memory: 3197972 KB
BIOS Version: DELL - 2
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Creation Date: 2023/11/27
Creation Time: 9:35:30 AM
Display Detail:
Screen Width: 1680
Screen Height: 1050
Number of Monitors: 2
Number of Mouse Buttons: 3
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) Iris(R) Xe Graphics
Version: 27.20.100.9079
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 23.8.20421.0
Creation Date: 2023/12/08
Creation Time: 5:32:06 PM
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 23.8.20421.0
Creation Date: 2023/12/08
Creation Time: 5:31:48 PM
Locale: English (United States)
Monitor:
Name: Intel(R) Iris(R) Xe Graphics
Resolution: 1680 x 1050 x 59
Bits per pixel: 32
Monitor:
Name: Intel(R) Iris(R) Xe Graphics
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19044
Page File Space: 37897604 KB
Processor: Intel64 Family 6 Model 140 Stepping 1 GenuineIntel ~1805 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: PICAW6DT70NB036
Temporary Directory: C:\Users\TOM~1.COR\AppData\Local\Temp\acrobat_sbx\
Time Zone: Eastern Standard Time
Total Physical Memory: 32916868 KB
Total Virtual Memory: 4194176 KB
User Name: tom.coradeschi
Windows Detail:
Tablet PC: Yes
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS

[S. S]

Hi @Tom2546262454zg,

Hope you are doing well. Sorry for your experience!

Would you mind sharing a few more pieces of information for further investigation:

1. Have you checked for updates on Acrobat on your device? 

2. Would you mind sharing a recording of the event for better understanding?

Also, please share network logs with us so we can share the same with the dev team for further investigation. You can check out how to get one from here: Collect Charles Proxy logs to debug SSO issues in Creative Cloud. 

Alternatively, you can also share fiddler logs with us. Steps here: Capture Adobe Campaign SOAP traffic with Fiddler

Look forward to hearing from you.

-Souvik

[dudu1953]

Hello Akanchha, thank you for your help! Now, after reinstalling Acrobat everything works perfect.

Best regards

Karl Gabor

[AkanchhaS]

Perfect!

Glad to hear that worked for you.

Let us know if there is any further assistance is required.

Regards,

Akanchha

[Aderemi29113894ykji]

I CANT SHARE THE PDF DOCUMENT PLEASE HELP