Help - Overlapping letters or font problem - Problem Mac / PC ?

Report · Apr 25, 2023

Hello community!

When I open the PDF on my computer, no problem. The PDF above was sent by email and the person sent it back to me saying that the letters overlapped. I work on a Mac and the person receiving on a PC. Any idea what the bug is and how to fix it?

Report · Apr 25, 2023

Hi @Christel29577071s6gc

Thanks for reaching out. Would you mind sharing how the other person is opening the PDF file? Is he opening it on Web? If yes, please ask him to download the PDF to his computer locally and then try opening it with Acrobat Reader (freeware) or Acrobat pro application and see if that works.

Also, makse sure that he has the latest version 23.01.20143 installed. Go to Help > Check for updates and reboot the computer once.

Let us know how it goes.

Regards

Amal

Regards
Amal

View solution in original post

Report · Apr 25, 2023

Hi @Christel29577071s6gc

Thanks for reaching out. Would you mind sharing how the other person is opening the PDF file? Is he opening it on Web? If yes, please ask him to download the PDF to his computer locally and then try opening it with Acrobat Reader (freeware) or Acrobat pro application and see if that works.

Also, makse sure that he has the latest version 23.01.20143 installed. Go to Help > Check for updates and reboot the computer once.

Let us know how it goes.

Regards

Amal

Regards
Amal

Report · Apr 26, 2023

Thanks Amal,

I sent back a new PDF and there, no problem.

Kind regards,

Christel