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2 replies

S
Adobe Employee
Sanjeev_Pratap
Adobe Employee
November 4, 2024

Hi @brittany_7821  

This shouldn't be happening, we regret the inconvenience. Could you please help us identify the root cause for this issue by sharing few logs from the your setup.

Please follow the steps at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html and make sure to check all checkboxes while collecting logs. Also if possible please share a few sample documents you are facing the issue with.

 

Regards

Sanjeev

A
athina_2330
New Participant
April 28, 2025

Hello, do you know if there has been any improvement with speeding up Adobe on Snapdragon X Elite processors? I want to buy an Asus Vivobook (S15), but I work with very large files and I am hesitating after reading this thread...

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
April 28, 2025

Hello @athina_2330!

 

I hope you are doing well, and thanks for reaching out.

 

Adobe Acrobat currently runs on Snapdragon X Elite processors through emulation. While Adobe is actively working to expand the availability of native apps for these processors, only a few Adobe apps, like Photoshop and Lightroom, have native support as of now. This means that performance improvements for Acrobat on Snapdragon X Elite processors are still in progress, and you might experience slower performance, especially with very large files. For detailed information, see these articles: https://adobe.ly/4jVxRGQ

https://adobe.ly/432ZCYa

 

You can use the Adobe Wish form to raise a feature request with the product team: https://adobe.ly/3Rz1wcK

 

I hope this information helps.

Thanks,

Anand Sri.

C
creative explorer
Braniac
October 9, 2024

@brittany_7821 try using the online Acrobat tool:

https://acrobat.adobe.com/link/home

 


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