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Hi, Anyone know what this means please: Plugin process wants to use confidential information stored in "v4.services.acrobat.com" in keychain?

Community Beginner ,
Apr 09, 2015 Apr 09, 2015

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Hi,

Got the above message today when exiting Safari browser. May have been coincidental.

Does anyone know what this plugin process is please? I updated to Acrobat DC two days ago and wasn't using acrobat when I got this message.

Screen Shot 2015-04-09 at 12.47.56.png

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correct answers 1 Correct answer

Community Beginner , Apr 10, 2015 Apr 10, 2015

Steve,

I just spoke w/Adobe. This dialog box and its reference to information is only for and is restricted to our personal Acrobat accounts and is not for access to or by any outside party or parties. Adobe said that, in fact, we have to "Allow" this or we will not be able to view documents that are not stored on our machines or stored in the cloud.

Hope this helps,

~ JB III

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Community Beginner ,
Oct 25, 2017 Oct 25, 2017

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Either way, even if it is the admin password, I get the same issue.

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New Here ,
Oct 21, 2017 Oct 21, 2017

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Digging into this as well, started immediately after 10.13 OS upgrade upon launch of Acrobat DC. As we have several Apple OS systems at work subject to upgrade and have now tried several suggestions at this forum, and the problem persists, finally put a call into Adobe. The Adobe Rep did state this is a documented problem no fix until the next update cycle in November. At this will hang onto our case number and see what the next update cycle from Acrobat patches.

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LEGEND ,
Oct 24, 2017 Oct 24, 2017

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Allen, are you sure that's the same issue?

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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Yes, 100% like stevec54252041mentioned as well.

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LEGEND ,
Oct 24, 2017 Oct 24, 2017

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You are right, matches message 44. Complicated discussion.

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New Here ,
Nov 08, 2017 Nov 08, 2017

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We just can't delete it from keychain?

For now I go to keychain app and select this "v4.services.acrobat.com" (click enter) and go to allow control or something like that (I have it in other language) and check first line "allow to all application". Maybe it helps.

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New Here ,
Nov 08, 2017 Nov 08, 2017

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I've heard from Adobe support on FB that next update tentatively schedule for this month will bring a fix of this issue.

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New Here ,
Nov 16, 2017 Nov 16, 2017

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I've been seeing the

v4.services.acrobat.com popup dialogue about 50 times a day since updating to High Sierra.

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Adobe Employee ,
Nov 16, 2017 Nov 16, 2017

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Hi all,

We've been actively working on a resolution for this issue. We'd like to work with some of you directly to troubleshoot this further and validate the identified fix.

If you'd be willing to work with us on the same, please drop an email to asmittal@adobe.com.

Thanks for your patience,

-ashu

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Adobe Employee ,
Nov 29, 2017 Nov 29, 2017

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Hi all,

Please note that we have released a patch today that should mitigate the repeated pop-up issue for most configurations. However, there are a few leftover cases for which we are actively working with Apple to address them.

This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-29-2017.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

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New Here ,
Nov 29, 2017 Nov 29, 2017

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What if my Adobe doesn’t see any updat?

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Adobe Employee ,
Nov 29, 2017 Nov 29, 2017

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Hi kristof46​

Please launch Acrobat and then visit Help > Check For Updates in the menu to manually trigger the update.

Thanks,

-ashu

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New Here ,
Nov 30, 2017 Nov 30, 2017

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I checked it. Nothing. I have Adobe Acrobat Pro 2017 for Student.

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LEGEND ,
Nov 30, 2017 Nov 30, 2017

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What exact version do you have today?

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New Here ,
Nov 30, 2017 Nov 30, 2017

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2017.011.30068. If you want to say that this is last version (I didn't install anything) thing is worst then before. Only today I had 3 times plugin popup.

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Adobe Employee ,
Nov 30, 2017 Nov 30, 2017

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Hi kristof46​

The patch update for Classic version is scheduled for release in the next couple of days. I will confirm as soon as it is available.

Thanks,

-ashu

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Adobe Employee ,
Dec 01, 2017 Dec 01, 2017

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Hi.

Sorry for the inconvenience caused.

The patch related to this issue has been released. Please try going to Help > Check for Updates or manually download it from

Release notes | Acrobat DC and Acrobat Reader DC 2015, Acrobat 2017 and Acrobat Reader 2017

Regards,

Chirag

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New Here ,
Jun 21, 2018 Jun 21, 2018

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LATEST

It is 2018 and I have this problem every day with Acrobat Pro DC (build 18.11.20040.280397) and OS X 10.13.5.

I understand that the issue is caused by alternating access from Acrobat Safari plugin and the Acrobat app. But that is the usual way, isn't it? Sometimes I open documents in Safari, sometimes in Acrobat. 'Always allow' has no effect. Maybe for the day, Idk.

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LEGEND ,
Nov 30, 2017 Nov 30, 2017

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That’s the Classic version. Maybe no update for it yet.

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