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Rick27474169bh5i
Known Participant
January 23, 2023
Answered

Hi im getting a “Failed to Load PDF Document” error on all browsers.

  • January 23, 2023
  • 4 replies
  • 48305 views

When im trying to open a pdf on any browser i get the “Failed to Load PDF Document” 

this is happening with chrome, edge, and explorer. Can anyone help me solve this issue. 

Correct answer ls_rbls

The issue is not related to Adobe Acrobat. From what I am reading, it seems like when the users are downloading such PDF's from those website, the web browsers are opening by default the PDF with their native PDF viewers.

 

With this method, if the file  is a secured PDF, it will not render or open at all in any of the web browser.

 

Since you've pointed out that it is happening with at least three different web browsers, I would assume that if Adobe Acrobat is already installed locally on each computer, then the PDFs should open fine with Adobe Acrobat Reader DC (or Adobe Acrobat Pro DC) on each of those users computers.

 

Just for troubleshooting purposes, If this assumption would be true, try setting up one of the web browsers to download the PDFs automatically rather than opening PDFs in a new tab.

 

And also set Adobe Acrobat as the default PDF handler on each computer.

 

 

4 replies

M
Mikita_Tsviatkou1661
Participant
January 13, 2025

change or switch off VPN - the issue will be resolved.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    April 20, 2025

    Hi @Mikita_Tsviatkou1661 ,

     

    Thank you for sharing that feedback!

     

    Would you mind describing in a little more detail about your findings?

     

    Not everyone uses VPNs or the same VPN, so  I was also wondering if this is dependent on a particular operating system (i.e. macOS or MS Windows).

    H
    hih56270377
    Participant
    September 16, 2023

    open i love pdf then go to repair pdf. Repair it and open.The issue will be resolved

    ls_rbls
    Community Expert
    ls_rblsCommunity ExpertCorrect answer
    Community Expert
    January 23, 2023

    The issue is not related to Adobe Acrobat. From what I am reading, it seems like when the users are downloading such PDF's from those website, the web browsers are opening by default the PDF with their native PDF viewers.

     

    With this method, if the file  is a secured PDF, it will not render or open at all in any of the web browser.

     

    Since you've pointed out that it is happening with at least three different web browsers, I would assume that if Adobe Acrobat is already installed locally on each computer, then the PDFs should open fine with Adobe Acrobat Reader DC (or Adobe Acrobat Pro DC) on each of those users computers.

     

    Just for troubleshooting purposes, If this assumption would be true, try setting up one of the web browsers to download the PDFs automatically rather than opening PDFs in a new tab.

     

    And also set Adobe Acrobat as the default PDF handler on each computer.

     

     

      R
      Rick27474169bh5iAuthor
      Known Participant
      January 24, 2023

      Yes exactly as you described is whats happening. Yup i did set up each of the browsers to download through pdf but for some reason it never did download any of them. i kept clicking on the links but nothing i kept getting the error and the page would not load. 

      R
      Rick27474169bh5iAuthor
      Known Participant
      April 28, 2023

      I forgot to mention that, in Mozzilla Firefox, for example,  when you go to the settings =>> Files and Applications ==>> Downloads =>> check the tick box "Always ask you where to save files". And in the next section below that: "Applications" ==>> "Portable Document Format (PDF) ==>> you click on it and a context dropdown menu will open up.

       

      The two options of interest are:

       

      • "Use system default application", in which case, for it to work and integrate seamlessly, you must ensure that Adobe Acrobat is already set as the default PDF handler on Microsoft Windows and not any other software.

       

      • "Use other...", which will allow you to manually browse for the Adobe Acrobat executable in its respective Program Files folder 

       


      hey thank you so much for the help. it looks like the user browsers startared to work randomly so i dont know if it was a network issue or an update that problably fixed the issue. i dont know. 

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        January 23, 2023

        Is this happening when trying to open a PDF that is saved locally in your computer or when you try to access a shared folder in a networked environment, or a folder that contains such file in a cloud service(i.e. Google Drive, Microsoft Sharepoint, Microsoft OneDrive, Adobe Document Cloud)???

        R
        Rick27474169bh5iAuthor
        Known Participant
        January 23, 2023

        This is coming from certain websites that carry PDF links. but its only happening on the users computer. not on mine or anyone else in the building. I tried to troubleshoot the problem through each of the browsers but it did not work on any of them. 

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