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Chen31085064om2u
Participant
July 14, 2023
해결됨

high memory usage

  • July 14, 2023
  • 3 답변들
  • 37481 조회

Hey guys,

 

My Acrobat reader had been updated a few days ago and since then I've been having a high memory usage problem with acrobat. I wasnt able to get a screen shot since I had to restart my computer. But the few times that I could open the program manager I saw a 63% use of memory which is insane! Never had that problem befor the update and it keeps happening...
I've noticed that my computer generated some MDMP files on 4/7/23 which is the date of the update, the memory problems happend since I strated using this version-since yesterday but for some reason, my computer didn't generate any MDMP files on 13-14/7/23...

Does anyone else have that problem or has a solution/fix to it?

 

Chen

    최고의 답변: Amal.

    Hi there

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

     

    Let us know how it goes.

     

    Regards

    Amal

    3 답변

    B
    brett_0046
    Participant
    March 14, 2025

    THis worked for me on my MacBook Pro: Adobe Acrobat (Mac) > Preferences > Page Display > Uncheck 'Use page cache' > click OK and reboot the application and check.

     

    Thank you!

      J
      jos�_roberto_4219
      Participant
      August 27, 2025

      Worked perfectly for me. Thank you very much!

      MacBook Air M1 8/256GB

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      August 27, 2025

      Hello @jos�_roberto_4219

       

      I hope you are doing well. Thanks for confirming that the steps worked for you. Please feel free to reach out if you need any assistance.

       

      Thanks,
      Anand Sri | Acrobat Community Team
      Meet Acrobat Studio

      Noyster2
      Noyster2
      Inspiring
      October 23, 2023

      Same FRUSTRATING problem:

      I am using Acrobat Pro Continuous Release v. 203.006.20360.
      on a 2019 MacBook Pro 2.6 GH 6-Core with 32 GB Ram.

      Take a look at the first item on my Activity Monitor, below. 

      I'll try the Acrobat Cleaner tool. Fingers crossed.

       

      Amal.
      Community Manager
      Amal.Community Manager답변
      Community Manager
      October 26, 2023

      Hi there

       

      Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

       

      Let us know how it goes.

       

      Regards

      Amal

      M
      Millwork Estimator
      Participant
      July 22, 2024

      This did not work for me at all

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      July 14, 2023

      Hi @Chen31085064om2u 

       

      Hope you are doing well and thanks for reaching out.

       

      Would you mind sharing the version of the Acrobat application you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once

       

      Also, go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display > Uncheck 'Use page cache' > click OK and reboot the application and check.

       

      If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the direct link
      https://get.adobe.com/reader/enterprise/

       

       

      Regards
      Amal

        C
        Chen31085064om2u작성자
        Participant
        July 19, 2023

        Thank you very much, at appears to be working now 🙂

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