high memory usage

[Chen31085064om2u]

Hey guys,

My Acrobat reader had been updated a few days ago and since then I've been having a high memory usage problem with acrobat. I wasnt able to get a screen shot since I had to restart my computer. But the few times that I could open the program manager I saw a 63% use of memory which is insane! Never had that problem befor the update and it keeps happening...
I've noticed that my computer generated some MDMP files on 4/7/23 which is the date of the update, the memory problems happend since I strated using this version-since yesterday but for some reason, my computer didn't generate any MDMP files on 13-14/7/23...

Does anyone else have that problem or has a solution/fix to it?

Chen

[Amal. · Accepted solution]

Hi @Chen31085064om2u 

Hope you are doing well and thanks for reaching out.

Would you mind sharing the version of the Acrobat application you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once

Also, go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display > Uncheck 'Use page cache' > click OK and reboot the application and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

Regards
Amal

[Chen31085064om2u]

Thank you very much, at appears to be working now 🙂

[Noyster2]

Same FRUSTRATING problem:

I am using Acrobat Pro Continuous Release v. 203.006.20360.
on a 2019 MacBook Pro 2.6 GH 6-Core with 32 GB Ram.

Take a look at the first item on my Activity Monitor, below. 

I'll try the Acrobat Cleaner tool. Fingers crossed.

[Amal.]

Hi there

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Let us know how it goes.

Regards

Amal

[Millwork Estimator]

This did not work for me at all

[brett_0046]

THis worked for me on my MacBook Pro: Adobe Acrobat (Mac) > Preferences > Page Display > Uncheck 'Use page cache' > click OK and reboot the application and check.

Thank you!