Skip to main content
avas38889023
avas38889023
Participant
January 9, 2018
Answered

How can I view the serial number for Adobe Acrobat which I have already installed?

  • January 9, 2018
  • 2 replies
  • 152758 views

Back in June 2016 I purchased and downloaded from Adobe two copies of Adobe Acrobat. When I log into my Adobe account, I see both serial numbers.  Since then, one of my computers had to be wiped clean, and Windows 10 reinstalled.  I now want to reinstall Adobe Acrobat on that system, but I don't know which of the two serial numbers to use.  If I could tell which serial number is used on the other system which still has its original Adobe Acrobat installation, then I would know to use the other one.  Is there a way I can find it in the Adobe application?  Or do I need to go find it in the Windows registry?  If I need to go into the registry, where would I find it?

    Correct answer AnandSri

    Hello Avas,

    As per the description above, you want to know the serial number associated with Acrobat installed on a machine so that you can reinstall Acrobat again, Is that correct?

    There is no such option available to check the serial number through installed Adobe application and to check which serial number you used initially to activate the Acrobat Standard DC 12 on your machine.

    I have checked your records with your current Adobe ID and found that you have two licenses of Acrobat Standard DC 12 registered on your Adobe ID. You can download and install the Acrobat Standard DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  and use any of the serial numbers for activation.

    To find the serial number, you may refer to Find your serial number

    If you face any issue, you may refer to Activation and deactivation troubleshooting

    Let us know how it goes.

    Regards,

    Anand Sri.

    2 replies

    W
    Wryker
    Participant
    September 5, 2020

    This is an old post but I wanted to avoid starting a new one. I have Adobe Pro 2017 on my work laptop and want to install it on my PC - is this an option?

    try67
    Community Expert
    try67Community Expert
    Community Expert
    September 5, 2020

    Yes, you're allowed up to two activations at the same time, as long as you don't use the application on both machines at the same time. You'll need to have your installer and serial number to activate it, of course.

    M
    Michael5C42
    Participant
    September 17, 2020

    That is a problem since the IT guy installed it so there's no installeer or s/n to use.

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    January 9, 2018

    Hello Avas,

    As per the description above, you want to know the serial number associated with Acrobat installed on a machine so that you can reinstall Acrobat again, Is that correct?

    There is no such option available to check the serial number through installed Adobe application and to check which serial number you used initially to activate the Acrobat Standard DC 12 on your machine.

    I have checked your records with your current Adobe ID and found that you have two licenses of Acrobat Standard DC 12 registered on your Adobe ID. You can download and install the Acrobat Standard DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  and use any of the serial numbers for activation.

    To find the serial number, you may refer to Find your serial number

    If you face any issue, you may refer to Activation and deactivation troubleshooting

    Let us know how it goes.

    Regards,

    Anand Sri.

    R
    River25584498bdrw
    Participant
    August 9, 2022

    Why is there no such option available to check the serial number through the installed Adobe application? It would make things much easier, especially in an IT setting and trying to match serial numbers to computers with Acrobat installed.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      August 10, 2022

      Because then anyone with access to the computer could steal it.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices