How can Turn off the 'AI Assistant'?

Report · Jul 16, 2024

How can I get rid of the horrible 'AI Assisitant' ? I hate, hate, hate, hate eeverything about it. I hate the popups that constantly get in my way every time I open a new PDF, I hate the way it dramatically slows down the application every time I want to just search for something, and I hate that way that it doesn't work at all or provide any value of any form. I just want it gone and never, ever, ever, ever, under any circumstances want it to be there getting in the way of every simple thing I want to do. Please, please, please, please: how can I make it just go away? I just want to open and look at a PDF for heavens sake, I don't need any of this AI nonsense.

-Ed May

Report · Aug 15, 2024

Hi @Edwin38637954oaar,

You can follow the suggestions from this help page: https://helpx.adobe.com/acrobat/using/disable-generative-ai.html

This can be done from the App Preferences:

Launch Acrobat.
Hamburger Icon(New Acrobat) or Edit > Preferences
Generative Ai
Uncheck - "Enable generate AI feature in Acrobat"
Click Ok.
Re-launch Acrobat.

Let us know if you have further questions.

~Tariq

View solution in original post

Report · Sep 08, 2025

I'd like to know the answer to this too. Adobe has lost ever bit of sympathy/credibilty/goodwill earned in the last twenty years over this. Absolutely despicable behavior. A big middle finger to customers. Well, right back atacha, Adobe..

Report · Aug 27, 2025

I just cancelled my subscription. Tried turning off AI and it kept reactivating. AI was just getting in the way, slowed things down, tried to create summaries of blueprints, rotated pages randomly. All I needed was Acrobat to create PDF's, add comments to PDFs, and create PDF forms - the other products included in the subscription I wasn't using.

Report · Sep 02, 2025

Turn this annoying "feature" off Adobe. I have STRONG NEGATIVE FEELINGS towards you right now.

Report · Sep 11, 2025

I am still really confused , I have the old display, I did not change anything and every time im looking at a picture an AI window pops up and for what im doing it is uselss , it says it is a metal object with yelow paint ... even still it is a waste of time that it does it at all cause i dont want it there, i cannot shut if off , i do not have a generative AI option in my preferences, and anything I look at isnt helping get rid of this , for the record I should be able to opt into changes made by software not have to manually remove them , none of this discussion has addressed by problem. All I want is it gone how can i do that?

Report

Hi @MARCY_4690,

Hope you are doing well. Sorry for the trouble with using Acrobat.

You might want to try switching to the Old UI and check if it works.

To do so, go to Menu > Disable New Acrobat > Restart.

Let us know how it goes.

Regards,
Souvik.