How check to make sure my account is properly configured for HIPAA-compliance?

Hello, 

Sorry for the delayed response, and thank you for reaching out with your question. 

I completely understand how important it is to ensure your Acrobat Sign account is properly configured for HIPAA compliance, especially when handling sensitive information. Adobe takes security and compliance seriously, and I’m happy to provide some guidance.

To ensure that your Acrobat Sign account meets HIPAA requirements, here are a few key steps along with official Adobe documentation for reference:

1. Confirm Your Plan Type

   • HIPAA compliance is available only for Acrobat Sign enterprise plans that have an executed Business Associate Agreement (BAA) with Adobe.
   • If you’re unsure about your plan, check with your Adobe Account Admin or Adobe Support.
   • 🔗 Adobe Acrobat Sign Plans & Features

2. Verify That HIPAA Compliance Is Enabled

   • Your organization must have a signed BAA with Adobe for HIPAA compliance settings to be active.
   • Admins can check and configure compliance settings in Admin Console > Settings > Compliance.
   • 🔗 Adobe Acrobat Sign Compliance & Security

3. Use Secure Authentication and Audit Trails

   • Strong authentication methods, such as multi-factor authentication (MFA), add an extra layer of security.
   • Acrobat Sign automatically maintains audit trails for every document signed, ensuring traceability.
   • 🔗 Agreement Activity log and Audit Report

4. Limit Access and Protect PHI (Protected Health Information)

   • Admins can restrict document access and control user permissions to comply with HIPAA standards.
   • Acrobat Sign provides encryption and data protection to secure sensitive health information.
   • 🔗 Adobe Acrobat Sign Data Security & Encryption

5. Consult Your IT or Compliance Team

   • Since compliance requirements vary by organization, it’s best to work with your IT or legal teams to confirm that Acrobat Sign meets your specific HIPAA policies.
   • If needed, they can also contact Adobe Enterprise Support or their Adobe Account Manager for additional guidance.
   • 🔗 Adobe Trust Center – Compliance & Certifications

If you need further clarification or assistance, I’d recommend contacting Adobe Enterprise Support or your Account Manager to ensure your setup aligns with HIPAA compliance standards.

Let me know if you have any other questions—I’m happy to help!

I am interested to know the answer to this as well. My husband provides Medicaid insurance and is afraid to use the signature features on Adobe because 1) he's afraid they will scare some of the less computer savvy people he works with and 2) he doesn't know if they meet compliance standards.