How could I convert this PDF file to PDF/A using Acrobat Pro?

[Sergey27658849ko1q]

How could I convert this PDF file to PDF/A using Acrobat Pro?

Dear Adobe Community, as first - I thank a lot for your professional support. I would like to ask for a courteous advice about the problem I describe here.

I use the Acrobat Pro 2032 and I would like to convert the PDF file to PDF/A file.
The settings are following:

1) Preferences -> Security (Enhanced) -> Disable "ENABLE PROTECTED MODE" + Disable "Run in Appiner App"
2) Preferences -> convert from pdf -> pdf/a -> edit settings -> preflight:
   *Convert to pdf/a = save as pdf/a-2
   *Create PDF/A-2 ACCORDING TO CONVERSION PROFILE = ??? Is empty
   *For the Following Viewing or Printing Condition = ??? Is Nothing

I attach the relative screen 1) + 2)

 

 

The conversion to the command bars:

File -> Save as Other -> Archivable PDF (PDF/A) -> produces error:

"No intent of defined outputs.
To convert to PDF/A Pdf File, an intent of output is a net.
Define an intent of output in preliminary verification preferences. "

... is always present, preventing conversion.

I have to notice, that I use an acrobat pro 2023 covered by the license - but as a result = I can't carry out the basic operation => "convert into pdf/a".
I attach other screen 3) + 4)

 

 

 

Where am I doing wrong ???

Thank you in advance for your availability and patience.
I wish good job.

[Amal.]

Hi there

Hope you are doing well and sorry for the delay.

Please update the application to the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3IoF69f and check.

Let us know if you experience any trouble and need more help.

~Amal