Skip to main content
D
defaultodc8lmc3do1v
Known Participant
September 21, 2020
Question

How do I fix 'Out of Memory' notice when making a pdf in Acrobat Pro DC?

  • September 21, 2020
  • 3 replies
  • 3377 views

How do I fix 'Out of Memory' notice when making a pdf in Acrobat Pro DC? I keep trying to distill a pdf from InDesign and am getting an Out of Memory notice in Acrobat when the art is about to pop up.

This topic has been closed for replies.

3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
September 21, 2020

Sometimes IDML format is magic to repair broken files.

Try to open the INDD file with InDesign, save it as an IDML file, close it, reopen the new IDML file, save it as a new INDD file, then try to Export as PDF using the InDesign File menu (not Distiller).

 

Acrobate du PDF, InDesigner et Photoshopographe
D
defaultodc8lmc3do1vAuthor
Known Participant
September 21, 2020

Thank you for your suggestion JR. I gave it a go and followed the advice to a tee (twice). Sadly, it did not work. I tried making the artwork @ 25% scale and then exporting it. That did work, but that isn't really solving the problem. I deal with large files regularly. Thank you again for your insight and will keep that in mind for the future.

T
Test Screen Name
Legend
September 21, 2020

Ok, here are some results. Cut to the chase: you have an image in that document which is unbelievably big. It is 23858 pixels square, 300 ppi on an 80 x 80 inch background - with a transparency mask the same size. Just reading this CMYK image will need more than the 2 GB Acrobat can use. Try reducing it, it is almost certain this is not needed, and is the result of a problem in your workflow, setup, or planning. If you believe you MUST have this, I suggest you go to the InDesign forum and let them argue with you!

 

Details: Acrobat can use no more than 2GB of memory, and in fact it doesn't even try. It uses 600 MB and then stops, presumably because it can't read the image. Interestingly, older generations of Acrobat do not give an error; they were written in the era when there was less memory so things were done in pieces. They use 600 MB and then continue.

    T
    Test Screen Name
    Legend
    September 21, 2020

    Are you able to PUBLICLY share a link to the problem PDF? (No personal or sensitive info)

    D
    defaultodc8lmc3do1vAuthor
    Known Participant
    September 21, 2020

    I sure can. Please find a screen shot attached. It normally pops up with the artwork displaying but instead, shows up white/blank like this and the 'Out of Memory' notice in the middle. Please find two shots below. Thank you for your efforts!

    SOS... I have print jobs that are past deadline.

    D
    defaultodc8lmc3do1vAuthor
    Known Participant
    September 21, 2020

    You actually cannot publicly share the pdf without closing the 'Out of memory' box first. Then it is just a blank pdf.

    T
    Test Screen Name
    Legend
    September 21, 2020

    You should never use Distiller with InDesign. Instead, use Export from InDesign.

    D
    defaultodc8lmc3do1vAuthor
    Known Participant
    September 21, 2020

    Thanks for that. I exported and still am recieving an 'Out of Memory' notice when the pdf opens up. Any ideas? I've tried everything I've found online and nothing is working so far... ¯\_(ツ)_/¯

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices